ASURION SUX! NO LONGER CARRIES Moto DROID!

Discussion in 'General Discussions' started by mac5217, Jul 15, 2010.

  1. jasond1979

    jasond1979 New Member

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    Just got off the phone with Asurion and my phone is shipping:icon_ banana: Not only that the rep said they are now awash with Droids. Somehow they found another source for Droids. I think all the pressure from us changed the tide and got Asurion off their butts.

    Can the title be changed to Asurion no longer sucks?

    Jason
     
  2. jimmiet

    jimmiet Member

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    Awash with Droids??? I had to ask them for a replacement to my replacement today and was told it'd be AT LEAST a week long backorder for the D1, or I could get a LG Ally, Droid Eris, or a Devour right away. I went round and round with them and a Verizon CSR. I was told by the VZW CSR that the Devour will soon be the replacement phone for the D1.
    ASURION STILL SUX!!! :rating01::icon_ nana:
     
  3. jasond1979

    jasond1979 New Member

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    Maybe it's their technique of making you cool your your heals for a couple of days and then a Droid magically appears. I told the rep that a Devour was not a satisfactory replacement. She just laughed.

    I bet within two days you'll get a message saying your Droid is ready:icon_ banana: And you'll be singing the praises os Asurion :)

    Jason
     
  4. solar

    solar Member

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    Asurion still sucks if they give you the run-around and try to rip you off by downgrading your hardware before they relent and give you what you paid them for to begin with. It should be F-ing illegal.
     
  5. jmayniac

    jmayniac New Member

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    I went around and around with them yesterday about a replacement. The rep called down to 'advanced customer support' and said they could offer me th Ally. I said that wasn't comparable, she said that was all they can offer me.
     
  6. MrKleen

    MrKleen Senior Member

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    Verizon is spending millions in advertising "Droids". We buy them, and we buy the insurance they offer us.

    Then if we need to make a claim they will not replace it with a "Droid". This is a dis-service in my opinion.

    I think from now on I will look at the phones at a Verizon store and then make my purchase from a store like Best Buy that stands behind their products with a better insurance plan.

    I've never purchased a phone anywhere other than Verizon, but since they don't care about us after the sale, I certainly can go elsewhere. I have 5 phones on my plan, and I am sure Best Buy would love to handle my needs from now on.

    Can anyone share what the experience is like with AT&T or Sprint in dealing with their insurance plans? If you break your I-phone will they replace it with another I-phone or will they give you a flip phone? It seems as though Verizon is really dropping the ball with this nonsense. And yes it is Verizon, not Asurion.
     
  7. jasond1979

    jasond1979 New Member

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    Doesn't Asurion insure the other carrier also? I know when I log onto their website to file a claim it asks which carrier I'm with.

    Jason
     
  8. jamestort

    jamestort New Member

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    I just got a new Droid through them Yesterday. It got Delivered Yesterday through UPS... They might be on back order so it took 3 days for them to get it from the day I started my claim.
     
  9. ragenrok

    ragenrok New Member

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    well I hope there not like this for the milestones as well. Being canadian we dont have the droid so im hoping the milestone doenst have problems like the droids.
     
  10. velocity92c

    velocity92c Member

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    Wow, I can't believe it every time I read this thread. I had been following this thread for a WHILE when I dropped my phone in the toilet early last week and figured I was absolutely hosed at getting a D1. I called them, she put my claim in and said it would be on backorder for no more than 7 days. 3 days later my phone arrived. NO, they did not have any at the time I called but she said they have NEVER been backed up more than 7 days and that if they ever were you would get an upgraded phone (Inc, DX, D2) instead of a comparable model. She said they would not stop carrying the D1 until all retailers stopped selling them (Not just VZW stores, but WalMart, WireFly, etc., anywhere that you can purchase their insurance).


    So if you break your D1, just call them and have them put your claim in and go on backorder. It is better than complaining or accepting a cheaper phone. The phone WILL come, just give it a couple days.
     
  11. TLBlackRose

    TLBlackRose New Member

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    Same thing happen here..When i first filed my claim from Asurion the only options available for me were the Devour & Ally..So i decided to wait two days before completing my claim and they finally had the D1 in stock.Only Problem now is the phone that Asurion sent me is defected.The Headphone Jack is too wide so i cant even use the XM Radio app in my car or while im on a run.

    So i called just the other day,raised a little hell and they still insist on sending me a phone that would result in me downgrading.I dont know about you but i love my droid like its a member of the family,so theres no way im taking anything less.Maybe,if i wait a while ill et lucky..
     
  12. velocity92c

    velocity92c Member

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    I don't think you guys understand, you don't HAVE to take one of the comp phones. Just file your claim and go on backorder, and wait for your Droid to arrive. Makes much more sense than checking every couple days to see if it's available and then filing. She told me 3 to 7 days and my order shipped on day 3. Not nearly as bad as many in this thread make it out to be.
     
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