- Oct 6, 2011
- Reaction score
It is now official. Samsung has halted sales of the Note 7. All US carriers announced earlier today that they would be canceling sales of the device and now Samsung has decided to do the same worldwide. They are encouraging customers to immediately power down devices and send them back. This result was anticipated. Now we are left wondering will Samsung try for a third release of the device? If not what will they do for customers who still have devices. Will they be issuing full refunds to everyone who bought a Note 7?
It seems as if Samsung still doesn't fully understand what is causing the problems which in itself is very problematic. The whole situation is still under investigation. If Samsung can't get a handle on this immediately they will have lost the trust of consumers. The consensus among the Note 7 owners I know is that they really just want their phone back in working order. They really didn't want to have to switch to another phone as this was the phone they had been looking forward to and is better in their mind than other phones available. I have not seen any one of these folks express any ill will towards Samsung, in fact it has been opposite. They have felt bad for Samsung. This sentiment could change though if Samsung is not able to reign all of this in.
What are your feelings towards Samsung in all this. Do you think that when a company sells millions of phones every year they are working against the law of averages and disaster is bound to happen eventually? Do you think Samsung could have done something more to prevent this? Sound off in the comments below.