It's just funny: companies pay millions for research, focus groups, etc, yet since the advent of the net it's so easy to gather data on what your customers want. Sure, there are people who won't speak up about they're looking for, but how hard would it be to pay a few people $15/hour to read what's being said on forums that are freaking dedicated to the products that you sell? Literally every single phone forum and dedicated site has pages of comments for these devices saying in black and white "this is what we're looking for, this is what will make us buy your device, this is what will make us recommend it to our friends and families." Life could not be any simpler in those terms. Sure, there's a lot of data to sort through, but it's far easier to make informed business decisions than it has ever been before relatively speaking, so HTC failing so badly here is beyond my comprehension. It literally almost makes me upset to see a business run so poorly when it has so much potential.
