kramer52
New Member
- Joined
- Feb 24, 2017
- Messages
- 2
- Reaction score
- 1
- Current Phone Model
- galaxy s7 edge
I have enjoyed Droid Forums for MANY MANY years but I found myself in need of the communities help this morning and so I finally created an account. I hope you do not hold my tardiness against me and please know I have the utmost respect for this community, you folks have saved my bacon on 2 or 3 handfuls of occasions.
My issue is the dreaded pink line issue, it started this morning, a pink line running vertically on the right side of my screen. It appears and disappers on my screen, seemingly at random. I am still under warranty but when I called Verizon they asked about cracks in the phone's glass surfaces. I dropped the phone shortly after I got it (about 10 months ago) and the back has a little damage as you can see, my question is whether or not Verizon will consider this enough physical damage to trigger their $300 charge for the replacement. I looked at Verizon's guide for identifying physical damage but there is nothing that addresses the rear glass of my phone. The picture shows the point of impact, but there are a few faint cracks that come out of it that are harder to see.
What really grinds my gears is that the damage to the rear glass most likely has nothing to do with the display issue, but getting hit with that fee would be really tough for me, so do I hold on to my device, let the warranty expire and hope the screen doesn't get worse or send the phone back, pray to the inspection gods and risk losing $300 bucks I can't really afford to spend right now? A co-worker thinks I should get the back glass replaced, but that only seems like a way to potentially lose $70 on the replacement and another $300 when Verizon catches the warranty voiding action.
Thank you Droid Forum
My issue is the dreaded pink line issue, it started this morning, a pink line running vertically on the right side of my screen. It appears and disappers on my screen, seemingly at random. I am still under warranty but when I called Verizon they asked about cracks in the phone's glass surfaces. I dropped the phone shortly after I got it (about 10 months ago) and the back has a little damage as you can see, my question is whether or not Verizon will consider this enough physical damage to trigger their $300 charge for the replacement. I looked at Verizon's guide for identifying physical damage but there is nothing that addresses the rear glass of my phone. The picture shows the point of impact, but there are a few faint cracks that come out of it that are harder to see.
What really grinds my gears is that the damage to the rear glass most likely has nothing to do with the display issue, but getting hit with that fee would be really tough for me, so do I hold on to my device, let the warranty expire and hope the screen doesn't get worse or send the phone back, pray to the inspection gods and risk losing $300 bucks I can't really afford to spend right now? A co-worker thinks I should get the back glass replaced, but that only seems like a way to potentially lose $70 on the replacement and another $300 when Verizon catches the warranty voiding action.
Thank you Droid Forum
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