As a matter of fact I was expecting them to say yes. Since they sold me probably the biggest POS ever to be called a phone. As I work in customer service when a product fails as hard as the Storm does and someone says they are unhappy with it you correct it. Rather than LAUGH and say "oh one of these guys again" And BigTEX you sound like you work for VZW customer service . yes I was trying to get a droid before my time was up because I have a horrible phone that doesnt work for me. The reason there is a problem is i never even mentioned the droid to her. I just said I was unhappy with my storm how can you help me?