Hi all. I have had my incredible for a little over a year now and everything has been going good, other than having to have two replacements. Now, recently I have some serious software problems. I was unable to receive and send MMS. I tried everything that I was able too.. dialed *228 option 1 and 2; battery pull; safe mode start. short of a hard reset... i went to the Verizon store and the guy called their support line. Well, needless to say, I decided to let them hard reset my phone, though I was not to happy about it.. but back to point, they hard reset it and I am having a lot more problem than before. The tech support even copied my phone data and tried it on a demo he had with him.. Did the exact same problem I am having now. So after an hour later of standing around and waiting patiently I get the verdict of, the tech support guy email HTC support for verizon and I should hear something in 72 hours. Now the problem is I can't use my phone because I keep getting an error message and its driving me insane. Does anyone know what to expect from all this? The phone is out of warranty and I had to use the insurance for previous reason soo am I gonna be screwed or is there something i can do? Thanks all.