Today has been my third time having to do a factory/hard reset to get my phone to either turn on or get something to work (once for camera not working, another b/c the stock message app kept crashing, and now b/c i switched to a back up battery). My 30 day trial period is almost up, and I'm debating on whether or not I should return the phone. I absolutely love this phone, and I can't count how many times this phone has come in handy. I've talked to a VZW rep and they say that I am not eligible for an exchange b/c they can fix it by just doing a factory reset. But that's just the problem: factory resets. It isn't a problem with a feature on the phone, it's that I keep having to do a factory reset to get it to work. How many times have you guys had to do a factory reset since you've had your phone? Is it worth having to go through the trouble when you do have to?