VZW Replacement Question

Discussion in 'Android General Discussions' started by Cortez, Apr 9, 2010.

  1. Cortez

    Cortez Member

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    So I have a few issues with my droid and the closest VZW corporate store is over an hour away from me, so I called VZW CS and told them that I would like to get a replacement. Issues are that the battery gets over 120 degrees when plugged in and using browser with CPU speed set at 550, phone won't open folders unless I restart it and a few others.

    I called while at work from my Droid and they said I need to call back from a LAN line so they can run a diagnostic on my phone? Anyone know if this will be able to know if I have rooted and ROMed before if I put the stock/factory back onto it? Just nervous that they will eff me over.

    Thanks
     
  2. Erron

    Erron Developer
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    They wont know if it's rooted. Just make sure you do an sbf restore before you send it back.
     
  3. Cortez

    Cortez Member

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    What is this diagnostic thing that they are going to run on my phone?
     
  4. zero7starz

    zero7starz Member

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    Most likely, they're just going to have you check a few settings and try a few "resets" to fix it. I'd figure out what the stock kernal is called and keep it on a post-it next to your phone incase they ask about that, but thats the only thing I can think of that they'd ask. Don't worry too much about it, just keep telling them it wasn't working.
     
  5. Rebel420

    Rebel420 New Member

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    Just take it into the store, if you are under the 30 days, they will QUICKLY take care of you... they gave me zero hassles... the only 'hassle' i got was when they wanted my gmail password, and I said, no,... well we need it to set up... then let me enter it *lol*