I called VZW and they are sending me a replacement, I just had a few questions first. I am running 2.2, but seeing how I downloaded it and it wasn't pushed by vzw to my phone, and now they have stopped pushing it to any phones, Do I need to go back to 2.1. And no, I am not rooted. Should I wipe my phone completely? Or just go through and delete all apps and personal info? What backup options do I have for items I have already bought in Market? I have heard all the backup programs are for rooted phones only, but not sure about this. Thank you for your help.