Okay, I'm going to attempt to make this as short & simple as possible: I purchased my first Droid in January, brand new of course, and it performed amazingly! A month later, I accidentally cracked the screen & had to pay the $50 deductible for a replacement. VZW sent me a brand new device(#2) with battery and SD card. This device performed great but had a hardware issue where all of my friends of all home & cellular carriers, including VZW, constantly complained my voice sounded like it was echoing. I called VZW, the tech confirmed this issue, & they replaced Droid #2 at no charge. They sent me a refurb(#3), it looked pretty nice & performed great for about 3 months, and than it developed some hardware issues; The screen would take about 3 seconds to rotate, would take about 10 seconds to refresh my home menu and the app menu button would not work most of the time. I called VZW, they told me it was a hardware issue, they sent me another replacement. So now I'm on Droid #4, and I noticed immediately this device is being very laggy. Takes numerous attempts to get the unlock to finally slide, app menu won't work sometimes, I press one app and a completely different app opens up. I approached a friend that works at VZW, he told me to master reset and don't download any apps. I tried that, and it's still laggy. Last night I couldn't use my Droid at all because it kept opening different apps and just going all over the place. Called VZW last night, the tech told me I must be installing buggy apps, which can't be true if I didn't install any apps on this device. And all the apps I previously had, all my Droid friends have and they've experienced 0 hardware issues with their Droids. So now I'm waiting for Droid #5 to arrive next week. I'm planning on going to VZW store today to show them how laggy this device is. All I want is the exact same device VZW displays in their store, the same exact device I signed a 2yr contract for. I'm not trying to be picky because it's a refurb, but these refurbs just seem to all have hardware issues. It's embarrassing & frustrating to have numerous friends with Droids, BB's & iPhones taking turns showing how cool their devices are, while I'm over here basically unable to use the internet or txt because for every button I press, the device responds totally wrong. Is there any advice anyone can give me in regards to dealing with this situation? I'm convinced I need a brand new in box device, is there any steps I can take to receive a new device? Any comments, suggestions or questions are appreciated. Thanks people!