I have had Verizon phones for many years and the Eris for the past year. I now have the Thunderbolt. I went into Settings/Call/Voicemail Settings and set up my Voicemail number. *86#w----# It dials *86 and then inputs my 4 digit password, but it will not Send it until I press the OK prompt on the Display. In the past, it has always dialed the number, paused, entered the password, and sent it. Any ideas?