Verizon and screen replacement

Discussion in 'Motorola Droid Turbo' started by technomannt, Apr 18, 2015.

  1. technomannt

    technomannt New Member

    Joined:
    Jul 15, 2011
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    It finally happened. I can't believe it. My phone was dropped and the screen shattered. I read something a while back that said that Verizon will replace the screen for free one time. Is this true? I bought it new from a 3rd party. Would Verizon be able to replace it for free in this case?
     
  2. Powarun

    Powarun Member

    Joined:
    Feb 18, 2015
    Messages:
    96
    Likes Received:
    24
    Trophy Points:
    8
    Ratings:
    +46
    Current Phone Model:
    HTC One M8
  3. jackiescivic

    jackiescivic Diamond Member

    Joined:
    Feb 10, 2011
    Messages:
    1,676
    Likes Received:
    870
    Trophy Points:
    1,328
    Location:
    Germantown, WI
    Ratings:
    +951
    They will replace it so long as it meets the guidelines. There cannot be an lcd leak, just the top glass.

    Sent from my SM-N910V using Tapatalk
     
  4. cr6

    cr6 Super Moderator
    Staff Member

    Joined:
    Apr 1, 2011
    Messages:
    8,371
    Likes Received:
    5,882
    Trophy Points:
    1,778
    Location:
    NW Rocky Mtn region
    Ratings:
    +6,713
    Current Phone Model:
    Galaxy S7 Edge
    Twitter:
    @dronewolfmedia
    I thought the screen replacement only applied to original owners. It applies to phones purchased from a third party as well Jackie?

    S5 tap'n
     
  5. jackiescivic

    jackiescivic Diamond Member

    Joined:
    Feb 10, 2011
    Messages:
    1,676
    Likes Received:
    870
    Trophy Points:
    1,328
    Location:
    Germantown, WI
    Ratings:
    +951
    Yep, when we sell one it shows in the system that they have purchased a Droid Turbo and qualify for a one time screen replacement

    Sent from my SM-N910V using Tapatalk
     
    • Like Like x 1