Crack...

Discussion in 'Motorola Droid Turbo' started by PereDroid, Nov 30, 2015.

  1. PereDroid

    PereDroid DF News Team Reporter

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    Sigh... I cracked the screen.
    Dropped it. Facedown. Into a puddle. Grabbed it. Saw no cracks. Worked just fine. Hmmmm.
    2 days later I see 2 very faint cracks sort of under the glass running from top to bottom. Can't feel them.

    THIS IS WHY I BOUGHT A TURBO.

    Called Verizon.
    "I cracked my Turbo screen. Can I use the free warranty replacement?"
    Rep: "Hmmm, I've never done this before. Hang on a minute, please?"
    "Sure..."
    Less then 2 minutes*
    Rep: "Ok, I called Motorola and they explained what I need to do. Your replacement will be in your hands by 3PM tomorrow. Sorry for the delay..."
    Delay?!?!?
     
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  2. CJM

    CJM Super Moderator
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    Next day service, not bad

    Tapped from a Nexus 6
     
  3. Sajo

    Sajo Diamond Member

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    Awesome! Not a bad "delay" at all.

    Sent from my XT1254 using Tapatalk
     
  4. PereDroid

    PereDroid DF News Team Reporter

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    I said "Don't apologize, that's not much of a delay"
    Rep: But if I didn't have to call Moto first, it would have been even quicker.

    And people say VZW customer service sucks....
     
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  5. droidprincess

    droidprincess Super Moderator
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    I always have a wonderful experience with Verizon customer service. The only time I've had a less than satisfying experience is with the premium retailers.

    from my sexy edge+
     
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  6. Sajo

    Sajo Diamond Member

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    Just remember kids....crack is bad. Sorry Pere....had to say it. I'm surprised it took so long with the thread title.

    Sent from my XT1254 using Tapatalk
     
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  7. 94lt1

    94lt1 Super Moderator
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    Did it fall faster than a normal phone??? Did the world stop??.sorry..coughing fit..sorry about your screen..glad is covered.
     
    #7 94lt1, Nov 30, 2015
    Last edited: Nov 30, 2015
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  8. PereDroid

    PereDroid DF News Team Reporter

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    Of course. It fell at Turbo speed. Did I mention, face down in a puddle???

    It may not seem like it, as I live on this forum, but my phone is not my world. So, no on part 2. ;)

    Tap'n Turbo
     
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  9. Jeffrey

    Jeffrey Premium Member
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    No case Pere?
     
  10. PereDroid

    PereDroid DF News Team Reporter

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    No case. Dropped many times. Yes, I will put my case on the new one.

    Tap'n Turbo
     
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  11. PereDroid

    PereDroid DF News Team Reporter

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    #VZWFail

    They sent me a 32GB Turbo....
     
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  12. Miller6386

    Miller6386 Developer
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    Must be you had a 64?

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