Sigh... I cracked the screen. Dropped it. Facedown. Into a puddle. Grabbed it. Saw no cracks. Worked just fine. Hmmmm. 2 days later I see 2 very faint cracks sort of under the glass running from top to bottom. Can't feel them. THIS IS WHY I BOUGHT A TURBO. Called Verizon. "I cracked my Turbo screen. Can I use the free warranty replacement?" Rep: "Hmmm, I've never done this before. Hang on a minute, please?" "Sure..." Less then 2 minutes* Rep: "Ok, I called Motorola and they explained what I need to do. Your replacement will be in your hands by 3PM tomorrow. Sorry for the delay..." Delay?!?!?