Screen goes black when placing a call

Discussion in 'Android Tech Support' started by MAzing87, Apr 5, 2010.

  1. MAzing87

    MAzing87 Member

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    I swapped out my Droid for the one VZW sent because the original one would drop my calls and screen black out.

    The replacement Droid works but one minor problem, every time I make a call the screen goes black and never lights up even when I press the power button. The only way the screen lights up is if I slide out to open the physical keys. Very annoying if I wanted to punch in numbers for voicemail, etc. This didn't happen in the original Droid. Can this be fixed? Or would I need to call VZW yet again.
     
  2. JCo352

    JCo352 Senior Member

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    Are you making sure nothing is covering the proximity sensor, in the top left of your phone?
     
  3. MAzing87

    MAzing87 Member

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    Nothing should be covering it but I must mention that I am using the shell casing. I used it on my old Droid but it shouldn't be covering that anyway.
     
  4. HermitObserver

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    Try making a call "naked", and yea i mean the phone XD. See if it fixes it. A screen protector may also be the problem...
     
  5. MAzing87

    MAzing87 Member

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    Sorry, I'm not sure what you mean by calling naked. And I don't have a screen protector on like I did with my last phone. Just the hard shell casing. Could it be that the sensor isn't working?
     
  6. toastedoats

    toastedoats Member

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    same thing happened to me with one of my refurb replacements, just take it back to VZW and get another one
     
  7. Sam

    Sam Premium Member
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    naked, meaning without a case on it. but that won't matter, no cases should cover the proximity sensor...

    maybe give us a list of apps you have installed? there might be something fighting the screen sleep thing..
     
  8. toastedoats

    toastedoats Member

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    When I had issues with mine I did a factory wipe and the proximity sensor was even keeping the screen black on the activation dialer screen
     
  9. MAzing87

    MAzing87 Member

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    This happen well before I added any apps. I would dial a number and it would immediately go black. It won't light up if I press the power button, only when I slide the top out as if I wanted to use the keys. It's annoying that I have to deal with that. I am rooted also, so I'm gonna have to unroot, and go to Verizon again!
     
  10. lchavez289

    lchavez289 Member

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    I'm having the exact same problem. I took off my screen protector and my case... still nothing. What eerrkkss me is that I just got this as a refurbished droid bc my other one had a power button issue. Should I take it back? I've also had a lot of FCing on this phone even with the 2.1 update
     
  11. MAzing87

    MAzing87 Member

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    Yea, most likely. For a refurbished phone, how could they not pick up on this annoyance?
     
  12. deathtoll2001

    deathtoll2001 New Member

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    Same here

    I also have this exact issue. It did not happen before 2.1 bricked my phone and I picked up a refurb, so I'm not sure if it's 2.1 or the refurb that has the problem...
     
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