Replacement Nexus

Discussion in 'Samsung Galaxy Nexus' started by Bob Dammit, Feb 14, 2012.

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  1. Bob Dammit

    Bob Dammit Super Moderator

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    Anyone have to warranty their nexus yet? My USB plug shorted out, so I went to the store hoping to trade it out. I wasn't pleased when they told me warranty work is now handled on a mail in basis, and less pleased with the probability of getting a CLNR unit. The phone isn't even 3 months old, and its warranty not insurance. Anyone have any experience with a return yet?

    Sent from my Galaxy Nexus using DroidForums
     
  2. Quicksilver7714

    Quicksilver7714 Super Moderator
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    I did a warranty replacement for the purple screen tint just out side of my return period. The new unit that came looked like it was new. But I sent it back as the screen was dimmer than my current device.

    Sent from my Galaxy Nexus using Tapatalk
     
  3. Bob Dammit

    Bob Dammit Super Moderator

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    Was it in the white box like the day you received it? I'm really not looking forward to a CLNR, and I will go over it with a fine tooth comb. I got stuck with a defective OG Droid, and won't make that mistake again.

    Sent from my Galaxy Nexus using DroidForums
     
  4. crashngo

    crashngo Member

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    My charge plug is broken as well, I went to the VZW store on Sunday and I talk to them about it. The guy said that they would send me a new device by today, which it did come in, but it is a CPO. I am not activating it, I am going to get on the phone with them about this.
     
  5. thesandman00

    thesandman00 Member

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    I was able to get a new replacement device, but they charged me $250 (what I paid for the original) and never refunded it once I shipped my defective unit back. Pretty stinking mad about that one...
     
  6. crashngo

    crashngo Member

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    I just got off the phone with Verizon, apparently it is there return policy to give CPO devices and that they couldn't give me a new device. What they did tell me was that CPO doesn't always mean it was used then refurbed, it could also mean that it was a restock/return within the 14 day period. So we'll see how it goes with the device.
     
  7. Crankintopwater69

    Crankintopwater69 Silver Member

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    Why am I not surprised?
     
  8. Crankintopwater69

    Crankintopwater69 Silver Member

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    I pray all of you get restock/return within 14 days,God Bless DancingNexus
     
  9. Bob Dammit

    Bob Dammit Super Moderator

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    My confirmation email says CLNR. What's the point of a manufacturer warranty if they are going to handle it through Assurion?

    Sent from my Galaxy Nexus using DroidForums
     
  10. guidot

    guidot Developer Relations
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    Its not through Asurion. This has been their policy now for a long while. Wife went through 4 CLNR Dpro's before we demanded a new in the box pro. Been wonderful since.

    Sent from the best 3G phone on Verizon.
     
  11. grandmasbaby

    grandmasbaby New Member

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    I just received my replacement today n went to the Verizon store to have them hook it up n no surprise to me, IT DIDN'T WORK!!!!!!!

    Sent from my Galaxy Nexus using DroidForums
     
  12. nleksan

    nleksan Member

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    I had a Customer Service Manager PROMISE me a BRAND NEW IN BOX Galaxy Nexus to replace what he himself called "a faulty unit" (my current phone). I told him I've been paying over $300/mo for 12 years, and I just dropped FULL RETAIL PRICE on this phone less than 6 weeks prior, was refused my upgrade credit, and that the people in the store (where I have gone three times while under warranty; got it Dec15,11) kept telling me to come back "in a few days when our tech guys are available", and yet it just so happened that they never showed up, not until January 16, 2012 at 1:30PM!!!! ONE DAY AFTER MY WARRANTY "EXPIRED"!!

    So, I raised Hel1, and I have called the same CS Manager who is claiming to be calling the store manager "to tell them that you (me) have a LIFETIME warranty on your Galaxy Nexus, and that is at no charge, and it can be traded in for a BRAND NEW unit at any time... we really appreciate your business, and I (he) feel it is the least we can do to show that appreciation". So, cool CS Manager.

    Go to the store, and what happened? The store manager says "Corporate CS Managers do not have the authority to tell the manager of a corporate store (the d-bag talking) what they can and cannot, should or should not, will or WILL NOT DO!"

    Yeah... I am about to go postal!
     
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