Phone lost, Wave Secure no help.

Discussion in 'Android General Discussions' started by erasmussen14, Feb 18, 2010.

  1. erasmussen14
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    erasmussen14 New Member

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    A cab ate my phone last night.

    I have WaveSecure, and backed up my contacts, files and such with it. Only to forget my password and have the WaveSecure website not recognize my phone #.

    Bought to go get a new phone. Hopefully I didn't need WaveSecure to get my contacts. I'm hoping their all saved to my google account. More upset at losing the sd card, gonna be a pain re-loading everything to the new one.

    E
  2. vegainey
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    vegainey New Member

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    When logging into Wavesecure, did you remember to use the full country code, area code with your number?

    (1-xxx-xxx-xxxx)
  3. iPirate
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    iPirate New Member

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    Unless you did something weird the contacts should be saved with your google account. You can check by going to gmail.com and looking at the contacts.

    Sry about your loss!
  4. crspang
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    crspang New Member

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    What a PITA, hope someone finds it and returns it to you.
  5. pudah
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    pudah New Member

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    It is because of this I am going to make an image of my SD card tonight... then I have that backed up, apps/bookmarks/etc backed up on the SD card itself and the google cloud for everything else will be sufficient for me. It's not as up-to-date as a program backing up online all the time, but uses less resources and doesn't have issues like this. I keep a program on the phone for tracking/locking if lost/stolen, but I keep the backing up a personal thing.
  6. cheewee
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    cheewee New Member

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    Hi erasmussen14,
    Were you able to log in to the WaveSecure site? If you are having trouble, please send me a private message so we can assist you.

    Thanks,
    cheewee
    Team WaveSecure
    www.wavesecure.com
  7. rod
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    rod New Member

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    this is why this forum is one of the best ive ever been on. if cheewee helps the op figure out what going on, hes going to have to change the title of this thread to "Phone lost, Wave Secure Saved My Hiney"
  8. AnneDroid
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    AnneDroid Rescue Squad

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    That's awesome of you, cheewee!
  9. CorvetteAustin24
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    CorvetteAustin24 New Member

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    I agree, it's very cool to see the developers on forums trying to help. I think it was a little rude of the OP to have a bad thread title when the fact is you forgot your password. It's kinda like me blaming Honda for me losing my keys.
  10. AnneDroid
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    AnneDroid Rescue Squad

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    Good one! :rofl3:
  11. ShowTime
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    ShowTime New Member

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    Let's not bash the OP too much. I will admit I'd be more than a bit pissed at the world and possibly lashing out if I lost my phone, even through my own doing. Let's just hope cheewee can help him out.
  12. cheewee
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    cheewee New Member

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    Hi erasmussen14,
    Your PIN comprises of 6 digits. If you can't remember, you can use the Forgot PIN feature on the site to retrieve your password.

    PS: All, I am not a developer but I am from the business team. :)

    Thanks,
    cheewee
    Team WaveSecure
    www.wavesecure.com
  13. JohnnyDepth
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    JohnnyDepth New Member

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    Your title is VERY misleading...
    Wavesecure works.
    If you can't remember your passwords...what can you expect?
  14. droidilac
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    droidilac New Member

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    Well?????

    Whats the update? Phone recovered? bought a new one instead?
  15. New2u
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    New2u DF Super Moderator

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    This is not a place to bash the OP. This is your warning.
  16. Guchi
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    Guchi New Member

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    op i had that problem once and i would be willing to bet it would accept your phone # if you put a 1-###-###-####
  17. droidilac
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    droidilac New Member

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    bash?

    bash the op? But its ok to have a title like that and make it sound like wavesecure isn't helping? The guy has been offered help here even from a wavesecure rep but it appears he hasn't come back.

    When I read the title I was like oh crap there is a bug or flaw with wave secure.... upon further reading I discovered it might more than likely be user error.....

    Did they even try to contact wavesecure support? Yes stuff happens and people get all in PANIC MODE and can't think straight or process all possibilities in a calm manner....
  18. Yodes
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    Yodes New Member

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    Sorry to kind of thread hi-jack but I've been noticing an issue with Wave Secure lately where when I turn the phone on airplane mode it locks my phone with Wave Secure? Is it supposed to do that or is that an issue I should look further into?

    And to the OP best of luck on finding your phone.
  19. JBHorner
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    JBHorner New Member

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    It's an option in WaveSecure; it can be turned off.

    Joel
  20. Hugh Jass
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    Hugh Jass Well-Known Member

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    Seriously, if I lost my droid I'd be tearing down the walls on this forum for making me fall in love with it to begin with. lol.