Phone Is dead.

Discussion in 'Android Tech Support' started by pupplemupple, Sep 8, 2016.

Tags:
  1. pupplemupple

    pupplemupple New Member

    Joined:
    Sep 8, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Current Phone Model:
    Samsung Ace 4SM-G318ML
    My mom bought this phone a year ago,Galaxy 4 Ace,kept using it while charged,and left it overnight to charge.Next day,it was not working.My pc would not detect it either.Even with the drivers installed.
    I used an LED to check the battery.Working fine so I believe that it is a hardware problem.
    I've tried:
    -Button combinations(Neither work with/without charger and with/without pc plugged in)
    -Button combination to drain the excess
    -Removing memory card and sim card and then turning it on again
    Still not working.....
     
  2. cr6

    cr6 Super Moderator
    Staff Member

    Joined:
    Apr 1, 2011
    Messages:
    8,354
    Likes Received:
    5,877
    Trophy Points:
    1,778
    Location:
    NW Rocky Mtn region
    Ratings:
    +6,707
    Current Phone Model:
    Galaxy S7 Edge
    Twitter:
    @dronewolfmedia
    Welcome to the forum! Does your Ace have a removable battery? I'm thinking no, but I'm not sure.
    Does it work at all while plugged in? Have you tried different charging cables?

    S5 tap'n
     
    • Like Like x 1
    • Agree Agree x 1
  3. FoxKat

    FoxKat Premium Member
    Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    14,806
    Likes Received:
    4,751
    Trophy Points:
    838
    Location:
    Pennsylvania
    Ratings:
    +5,290
    Current Phone Model:
    Droid Turbo 2 & Galaxy S7
    We will need some feedback in order to help you. @cr6 mentioned some of the things that we could benefit from knowing. Please let us help you, by helping us.
     
  4. pupplemupple

    pupplemupple New Member

    Joined:
    Sep 8, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Current Phone Model:
    Samsung Ace 4SM-G318ML
    It has a removable battery,does not work,screen is still dark black,tried several charging cables,no.