Keep losing data connection

Discussion in 'Droid RAZR' started by blackterry, Jan 15, 2012.

  1. blackterry

    blackterry Member

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    I've had my Razr about 3 weeks now and I truely love this phone however for just over a week I've beeen having a problem with losing signal. First thing I will notice is my weather widget disappears and then I lose internet... I then have to do a hard restart to get it functioning properly again. I had to do a hard restart 3 times today so far so now something has to be done. Also I'm having phone issues while this happens for example somebody called me today and it's ringing away but I cannot answer the call all the buttons are unresponsive. Also sometimes it will be ringing and the screen is black and I cannot get it to come active no matter what ...

    Anybody else having these issues and is therre any fixes ?? I think I'm taking it back to Verizon tomorrow and asking for a replacement which I'm not looking forward to re entering everything back into phone again..
     
  2. blackterry

    blackterry Member

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    One thing I notice is that the signal indicator turns white and there is no signal type given when this happens... I have LTE deactivated except when I'm near a mojor city. It does this nomatter where I am or if LTE is active or not.. ??

    Anybody ??
     
  3. pinoy_92

    pinoy_92 Member

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    sounds like you live in place with spotty connection. try going near a tower and make a call. if it drops then you might want to get it replaced, or a refund. also it could have been an error with your smart actions. turn all of it off and see if there is a difference.
     
  4. blackterry

    blackterry Member

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    It happens at high signal strength areas all the time. I don't use smart actions.
     
  5. pinoy_92

    pinoy_92 Member

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    try to get it replace then.


    just a little note when getting your stuff replaced, over react..
     
  6. Jungle King 76

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    You should have no issues with replacement. Your insurance is for things you do like breaking or losing phone. But the phone carries a mechanical/ functional warranty for the life of your two year contract. I had my first RAZR for two months before I noticed something that seemed odd, I took it to Verizon and they agreed it was bad and I had a warranty replacement overnight.

    Sent from my DROID RAZR using DroidForums
     
  7. pabowhunter

    pabowhunter Member

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    Im new to the site, but just to add my 2 cents on the lost data... I live in the North eastern part of Pennsylvania and I too was having problems with dropped data for no apparent reason strong signal strength but would from blue to white then boom gone... I don't live in a 4G coverage area so i have that turned off and set only on 3G.. This went on all last week 20 or so time's a day last for minutes to hour or so... I bought the phone lightly used on Ebay and figured I bought a lemon or someones headache.. So I call Verizon and express my concern only to be told they are not aware of any problems like this on a local or national scale... So i was all about sure of my worry that i was duped by a woman in West Virginia on ebay... Then i started my own research and discovered i wasn't the only one with this problem... But why was i told that from Verizon??? Any way i also found out from my research that if i toggle to airplane mode and keep it there for a few minutes then change back it would work... but only for a while.. Now for the good news.. I love this phone and it seems to have magically fixed itself for the past 4 days no loss of data.... Ok ok Verizon thanks a little... but thats all you get because i only expect what im paying a nice premium for..... So my opinion is that its clearly a service issue and not the phones.. Hope they clear it up Nation wide for everyone so people can enjoy the full potential of this great phone...
     
  8. mznurseheather

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    My Bionic does the same exact thing.

    Sent from my DROID BIONIC using DroidForums
     
  9. Trash Can

    Trash Can Active Member

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    I believe the standard warranty from the manufacturer is one year. Anything longer requires the purchase of an extended warranty.
     
  10. thehowells

    thehowells New Member

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    I recently experienced the same issue where the phone was ringing but the screen remained dark and I was unable to answer the call. It had happened twice. As for the connection problems, I've had that issue since day one. :(

    Sent from my DROID RAZR using DroidForums
     
  11. Jungle King 76

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    I am not sure about "manufacturers" but Verizon covers it for the full two years. They force you to lock in to a two year context so they have to cover their phone if it malfunctions during that whole 2 years.

    Sent from my DROID RAZR using DroidForums
     
  12. iguanad

    iguanad Member

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    I don't think that's true.

    Sent from my DROID RAZR using Tapatalk
     
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