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Razr keeps dropping data connection. Anyone else?

Discussion in 'Droid RAZR' started by texmaster, Dec 13, 2011.

  1. texmaster
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    texmaster New Member

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    So I've had this phone for about a month and the one irritating thing about it is it keeps dropping the data connection. Sometimes its fine running 3 or 4g then in the same place it drops completely. Goes grey bars for 4 or 5 minutes then back up again. I'm in Dallas where Verizon is supposed to have a good 4g network. Its sporadic at best. Anyone else noticing this or do I have an issue with the phone?
  2. casper05lly
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    casper05lly New Member

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    Ya. I have the last couple of days. Verizon in Indiana

    Sent from my DROID RAZR using DroidForums
  3. jpcalhoun
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    jpcalhoun Well-Known Member

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    I think there's quite a few of us experiencing the same thing. It is a known issue much like the same issue on the Bionic. The next update should fix the problem...the update released today for the Bionic seems to have fixed their problem...our update will most likely fix the Razr problem.
  4. Capone76
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    Capone76 New Member

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    Yeah mine has also been doing that way too much. Annoying when listening to internet radio at work.

    Sent from my DROID RAZR using DroidForums
  5. bogginblazer
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    bogginblazer New Member

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    Same here since i got the phone. Gonna call verizon suggest you do the same thing. So we can get this fixed

    Sent from my DROID RAZR using DroidForums
  6. thrgk
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    thrgk New Member

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    when is the razr update coming out?
  7. jpcalhoun
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    jpcalhoun Well-Known Member

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    The Bionic got its update today. I bet the Razr update is not far behind.

    Sent from my DROID RAZR
  8. thrgk
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    thrgk New Member

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    wait, so now the razr has the same problem the Bionic did? are you kidding, just returned my rezound for the razr. How long for this updatE? 5months lol?
  9. jpcalhoun
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    jpcalhoun Well-Known Member

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    I didn't say that. And yes, it has some of the same issues...read the entire thread.

    Sent from my DROID RAZR
  10. thrgk
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    thrgk New Member

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    when will this issue be fixed? maybe i should trade it for the bionic?or will it be fixed by xmas?
  11. mobalized
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    mobalized New Member

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    If you have a Droid Razr call Verizon now and ask to file a Product Issue Form. I just spoke with them and this is not a documented issue for Motorola and Vz. They realize that this is the same issue the Bionic had and requested that I ask anyone that I know to call and file this form so that the process will be expedited. The tech said the more forms they have the faster it will be resolved.
  12. Gleason81
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    Gleason81 New Member

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    Yes, I've had problems...sometimes losing signal completely for a few minutes. In fact, I had to reboot once to get signal to come back. Very irritating. I'm in Iowa fyi.
  13. ericd35
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    ericd35 New Member

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    Same Here

    Got my phone yesterday and data keeps dropping for the Droid Razr.
  14. indywrenchin76
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    indywrenchin76 New Member

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    My razr drops data alot. I just got off the phone with a Verizon rep. She told me its a known problem and motorola is sending an ota update out tomorrow.

    Sent from my DROID RAZR using DroidForums
  15. kanyonkritter
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    kanyonkritter Member

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    Haha i started a thread about this....."i hate my razor" so i notice a couple things a factory reset helps for a little while but the data connection problem always returns and progressively becomes worse. I thought maybe there was an app. causing the trouble but i never was able to narrow it down to one specific app. I did however notice that if the back ground data is turned off it helps quite a bit but is still far from any sort of fix. I had Verizon send me a replacement that i am using right now and it seems to be pretty rock solid we'll see how she does in a few days.......my other razor was perfect the first few days as well. I hope verizon figures out the problem or maybe there's a hand full of bunk phones floating around....i dunno
  16. kaylaartist
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    kaylaartist New Member

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    razr connection drop

    I certainly hope so! I've had my razr 2 weeks and I live in the NY metropolitan area!!!! and it kept losing connection in densely populated 4g zones! when I needed my gps to get to a meeting! How will we know when we can update and how??
    I'm also new to having a smartphone and also had issues with my google account since (but that's another thread)
    This forum has been a HUGE help for several issues I've had that neither Motorola nor Verizon could help with.
    Thank you!
  17. ericd35
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    ericd35 New Member

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    I would assume over the air. I hope its true I am annoyed too. Its a problem with all 4G phones I think. The older ones were fixed and the newer ones now have the problem. Sucks! I do streaming Sirius all the time and use about 8GB of data a month. they need to fix this. I have to drive to RI for work and if I lose GPS I am screwed.


  18. dalstock
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    dalstock New Member

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    So did you all get your problem fixed? I just got my Razr 2 days ago and it was fine the first day but today it has been dropping signal all day and hasn't been on 4G at all, just sporadic 3G. Any tips? I do know my phone updated last night so I've been wondering if that could have changed something as well...this is my first smart phone so I am very naive to terminology and how to do things but am willing to try to learn. Has been great other than the dropped signal. I have my wifi turned off completely because the signals aren't very good where I am wifi-wise.
  19. bogginblazer
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    bogginblazer New Member

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    Call verizon im going to tomorrow. Wifi also sucks on my phone.

    Sent from my DROID RAZR using DroidForums
  20. llll1lll1
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    llll1lll1 New Member

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    You're not alone. There's been a (semi?) nationwide problem with the 4G and some areas 3G coverage. Your phone is probably fine.
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