Hi, I had an upgrade date for 2/20, and been counting the days since the Droid came out, and with 10 days to go I couldn't take it anymore and called VZW, and got the best customer service I have ever had. I told her about the problems with my current phone (constant bad reception and shutting down). The lady put me on hold for around 8 minutes, after four of that she came back to let me know that she was getting a supervisor to make the change, put me back on hold for the rest of the time and came back to let me know I could go pick a droid up today. I went to my local best buy and got one no problem, they even price matched wal mart so i got it for 148.88. I am extremely impressed with the customer service at both best buy and most especially VZW! Oh, and my droid is sweet too, no chance to play with it yet, it sits there on my desk at work here taunting me.