I just started to use my phone. I recieved it about 5 hours ago. At first, it was working ok except for the 4g. My phone was telling me that the account was not authorized for 4g and that I should power down and contact customer support. All I could get at the time was 3g. I decided to check for an update for a newer version of android and it successfully updated to a new version (v. 2.6). I finally got my 4g but it was pretty crappy. My 3g on my previous phone worked a lot better. Then I checked for another update and it found another one. I tried to update it. It turned off. Did its updating thing, and did not turn back on. So I turned it back on myself and BAM. No access to 3g/4g or even no access to the network as well. I got a message saying update unsucessful. I went to settings to do a factory reset it. When I turned it back on I got the startup menu telling me to "touch the andriod to begin". After touching it, its been stuck at the loading bar for about an hour and is still stuck there. It says "please wait, this may take a few minutes." Also there is still no access to any network. Im actually kinda really angry... Help pleaseeeeee.