OTA update on 12/27 for 3g/4g issues on RAZR?

Discussion in 'Droid RAZR Support' started by mleber, Dec 28, 2011.

  1. mleber
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    mleber New Member

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    I am having a lot of problems with my RAZR phone when it switches from 4g back to 3g, I lose data connection a lot. Verizon told me it was a known issue with Motorola phones and that a fix was in the works. My co-worker who has a RAZR also tells me there was an update yesterday to "fix network switching issues". I did not receive that update and my phone tells me it's up to date when I check for updates.

    Did anyone else get this OTA push yesterday? Any idea why I would not have received it? Idea of what I could do next? This issue has affected my phone so much I thought about returning it and going to the Nexus and then I opened the Nexus forum and saw they had many issues as well so I think I am staying put. I like everything else about the RAZR and have not had any other issues.

    Stock RAZR, not rooted, current system version 6.11.748.xt912. Did get an update a few weeks back but this was before I called Verizon and they acknowledged the issue after the last update.

    Thanks.
  2. armus
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    armus New Member

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    748 appears to be the current version
  3. mleber
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    mleber New Member

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    Thanks! My co-worker must have just gotten that update yesterday and if it is current, it didn't fix the network switching issues.
  4. chasmccl
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    chasmccl New Member

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    Ran OTA update with no problems this AM on Droid Razr - After receiving 1st update notice, I checked 'Install later', then I ran Dragon OTARootkeeper to save root support settings, then I unrooted and waited for next announcement to run the upgrade - worked like a charm!

    Sent from my DROID RAZR using DroidForums
  5. mleber
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    mleber New Member

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    Thanks, but you received a push, I did not and my phone tells me it is up to date. What release build does your phone show? Thanks fort responding.

    Sent from my DROID RAZR using DroidForums
  6. CTownDroid
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    CTownDroid Member

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    My wife got the update this morning in Cleveland, OH. Stocker activated Christmas day.
  7. mleber
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    mleber New Member

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    I am in Cleve also, no update. Can you tell me what her build info shows under the about phone in settings? Thanks

    Sent from my DROID RAZR using DroidForums
  8. CTownDroid
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    CTownDroid Member

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    Can do later, when I get home.
  9. gindel
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    gindel New Member

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    I got the update this morning in Detroit - update went fine...although now, I no longer have 4G or 3G service...
  10. chasmccl
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    chasmccl New Member

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    6.11.748.XT912

    Sent from my DROID RAZR using DroidForums
  11. chasmccl
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    chasmccl New Member

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    BTW - the de-rooter I used is Voodoo OTARootkeeper, not Dragon - SAT

    Sent from my DROID RAZR using DroidForums
  12. xBabyBoy4021x
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    xBabyBoy4021x New Member

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    Im having bad data issues also, have been since i got it on 12-23, i checked for updates the day after i got it and installed the update it found, had data issues before and after update, i talked 2 a guy at verizon and he said "its a known issue and there working on an update already" i thought he said it was called "mr2 update" but im not sure if thats correct
  13. xBabyBoy4021x
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    xBabyBoy4021x New Member

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    So ive been using quite a bit of data 2day and havent dropped data for like 4-5 hours, it used 2 drop every 10-15 min or so. I noticed last night that i had an app in my app drawer called "sim toolkit" that nobody seems to know what it does or what its for, when i click ob it it does notging,and now its gone. I wonder if it has anything to do with maybe verizon or motorla doing something to try to fix the data or sumthing?
  14. dragonkingdroid
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    dragonkingdroid New Member

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    I recieved the update. it installed fine but also having the 3g/4g issues. drives me crazy. i have to go into airplane mode for it to hopefully come back. sometimes it does, sometimes it doesnt. i even set up a smart action later to turn off 3g while screen is off and no movement detected. it hardly came back. i just tweeted motorola to fix it cause we shouldnt have this problem on a $300 give or take some phone.

    version is 6.11.748.XT912

    also another known issue i been having is yahoo email not connecting to imap.verizon.com or something. so i just been going to full website but still... email and browsing are the most things i do on a phone and these two are the biggest issues..