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Issues Still Remain After Update...

Discussion in 'HTC Droid Eris' started by SBacklin, Dec 16, 2009.

  1. SBacklin
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    SBacklin New Member

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    Well, I got my replacement Eris yesterday. The update immediate showed up and I installed it. The battery life seems a bit improved although it just still seems a bit too short.

    The signal issue still is there. It doesn't fluctuate as bad as before the update but it still does fluctuate. I am at home where I would get full signal or maybe 3 out of 4 bars rarely (W755, Storm 2). On both of the Eris devices, I usually sit at 0 bars. I check the dcb level in the status menu and it would say 0 & 0. I am going to toy with the replacement for a couple days and if nothing changes, I will have Verizon open up a trouble ticket. There is something definitely wrong here.
    Last edited: Dec 16, 2009
  2. damian015
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    damian015 New Member

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    There should be no battery improvements on this update. If its running better than good but I dont think is related to the update. :reddroid:
  3. lowtech
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    lowtech New Member

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    When I spoke with a Verizon tech a couple of weeks ago, he said, "If you put 5 of our phones side by side and check the signal on each, some will have a stronger signal than others. They differ depending on the how the manufacturer has built them." Apparently HTC did not put a robust antenna in the Eris. I hope that one of the updates will improve the signal. (My Treo had 3-4 bars at home... the Eris, maybe 1, with some dropped calls.)
  4. SBacklin
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    SBacklin New Member

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    This is the point I've been trying to drive home with everyone. Right now, I'm upstairs in my town house. Up here, my past phone, Storm 2, my brother's Moto Droid, and my second line that has a W755, will all register anywhere from -75dcb to -80dcb...which is excellent signal (full bars), my Eris might show -97dcb but usually just 0dcb/0bars. There is obviously something wrong.
  5. lowtech
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    lowtech New Member

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    According to that Verizon tech the only thing "wrong" is the wussy antenna that HTC put in the Eris.
  6. SBacklin
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    SBacklin New Member

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    You have to take what VZW says with a grain of salt because they want as many Moto Droids sold as possible.
  7. lowtech
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    lowtech New Member

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    I hope that's the case - and that the next update will fix the problem! :)
  8. Eric
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    Eric New Member

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    That is really weird about the 0 dBm reading. That would actually be very strong signal (1 mW). But it sounds like it is just set to read 0 when there is no signal, (even though that's technically not what it should really mean.) I get around -81 to -89 dBm where I am, which gives a decent connection. I have to go to the store this weekend to check the WiFi, so maybe I will check the signal on some of the display models in the store while I'm there, to see what they read. Edit: How the heck do you get paragraphs to show up on this site? I type them in, and they disappear when I put up the post! Edit after edit to fix them, and it keeps doing the same thing?
    Last edited: Dec 18, 2009
  9. SBacklin
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    SBacklin New Member

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    I've emailed HTC about this. Pointed them to this site and others to show all the people having issues. I'm trying to get everyone having issues with the Eris software to contact HTC. If not enough people contact them, they are not going to take this seriously.
  10. Eric
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    Eric New Member

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    Checked the display models and compared to mine side by side. All showed the same signal strength. Really good too. -73 dBm! No wonder they work so well in the store.
  11. SBacklin
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    SBacklin New Member

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    Did you by chance compare the dB rating of your Eris to the dB rating the display Motorola Droid?
  12. Eric
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    Eric New Member

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    I didn't do that, no. If I am over that way later this week, I'll stop in and check and let you know.
  13. jev
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    jev Member

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    This is the same issue with my wifes eris versus my droid. Right now my droid is a -100 dBm and 0 asu whereas the eris is at 0-0 sitting beside my droid. As my wife uses this as her business phone as well as her personal phone this is unacceptable.
  14. SBacklin
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    SBacklin New Member

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    Well, I'm sending my eris back. I'm going back to a regular phone until something better comes along. I just can't justify paying the money for the Eris which almost has a mandatory extended battery purchase given the stock battery is bad and the device itself has a lot of issues. I don't want to basically turn my smartphone into a dumbphone to get a halfway decent battery. With the news of better upcoming devices, I will get a normal phone and just wait to see what comes down the pike.
  15. Eric
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    Eric New Member

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    Signal diff was between 2 to 4 dBm, which is significant. (3 dB is a factor of two in power!)
  16. SBacklin
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    SBacklin New Member

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    So if I'm reading you right and example of what you saw was the Moto Droid had -73dB and the Eris had -75dB to -77dB? Did I read that right...? Around where I am...I was seeing a difference of 18 to 20 where the Moto Droid had -80dB and the Eris (when not showing 0) would have -97dB or so.
  17. Eric
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    Eric New Member

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    SH - Yes, that's basically it. But at the store here, the Eris was around -73 dBm, whereas the Mot was -71 to -69 dBm. The refresh rate was different between the two, hence the reason for my only being able to give you a range of 2 to 4 dB.
  18. SBacklin
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    SBacklin New Member

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    I just can't figure it out. I had a storm 2 which usually sat at -80dB. My brother's moto droid was the same thing. Yet my Eris (when not sitting at 0 across the board) got maybe -97db or so. I now have just a regular phone (env3) and my 1x is pretty solid (3 or 4 bars) it might drop to 2 occasionaly..just rare but the evdo is only slightly better (showing usually two bars sometimes none)than the Eris. Like I said, I don't get it, the storm 2 was great, moto droid was great (signal wise), Eris was not, env3 is the middle man i guess. I have a W755P and its shows excellent evdo coverage while the 1x is so so. Kind of the exact opposite of the env3. I mean, I can understand slight differences in handsets...that is normal. However, I'm getting like opposite behaviors or just a big difference between handsets (signal wise). What am I missing....lol?
  19. Eric
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    Eric New Member

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    That is a very big difference. Surprising, as I would have expected the difference in dBm to be pretty much the same regardless of absolute signal level. But perhaps that isn't the case in an area where signal level is very low. Or perhaps it is/was a bad handset.

    I actually considered all three of those phones. The Mot phone just seemed clunkier, and I really didn't care for, or want, the slide out key pad. Although the Mot Droid is a noticeably better performing phone, I chose the Eris for its sleeker design, slightly lower weight, and the touch-screen. The difference in performance didn't seem that huge, to me. But if I start having signal problems, I will probably change my mind!

    The Storm II was the bigger contender. I debated between the two for quite some time. I didn't care for its touch screen, and it was also bulkier. The global capabilities were a plus, but I wouldn't use that enough to make a difference to me.
  20. SBacklin
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    SBacklin New Member

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    I have pretty much given up. I'm not keeping the Eris as I mentioned before. I will stick with the env3 until something better comes along (smartphone wise). You have to tweak the Eris too much to get it work half way decent or just pretty much turn it into a dumbphone. Its not worth it to me. So hopefully, they fix the Eris and release better android phones.