How does one esclate a complaint to Verizon?

Discussion in 'Off Topic Forum' started by cyber3d, Jan 5, 2010.

  1. cyber3d

    cyber3d Member

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    Where does one go to file a complaint with Verizon regarding their poor service? I have a problem with my service that is going nowhere now that a customer rep (supervisor) said I have no recourse at all. Now what do I do to escalate my complaint? Anyone know? The rep won't tell me.
     
  2. Backnblack

    Backnblack Premium Member Premium Member

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    I usually yank someone across the counter, That gets their attention.....lol

    But I've been dealing with the same Corp store for years and have no issues getting anything taken care of. You might try asking to speak with a manager at a corp store and calmly explain what the problem is....calmly explain...works wonders.
     
  3. dropseys

    dropseys Member

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    If the sotre front gets you no where, next try the toll free numbers. I ended up with a gentleman who not only gave me a huge discounted monthly bill, he noted my complaint and also sent a copy of the complaint to the sotre manager. I received a phone call with an apology about 2 days later form the store manager.
     
  4. frankieg22x

    frankieg22x Member

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    did you try *228?

    just asking lol
     
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