I know this isn't Droid X related, but I was wondering if Verizon has tried to rip off anyone else around here. This is what happened to me yesterday.
This call was placed with my Droid X.
I have Verizon Fios at home and the other day I get a letter that says, "We'd like to lower your Verizon Fios bill by $7.98 a month." It also said, "We've reviewed your account....we noticed you could be paying $7.98 less every month... Simply bundle your Fios HD set top Boxes..." Here is the kicker. In bold writing and underlined the letter said, "There's no catch, No strings, no equipment to swap, Just savings."
So I call them up because the letter says I had to call to get the bundle. Well then they tell me I don't qualify when I called and said if I wanted to get the discount I needed to re-bundle my services and swap out my boxes to the new multi-room DVR. That's when I read the lady the line on the letter that said, "There's no catch, No strings, no equipment to swap, Just savings." She didn't know what to say to me.
]I asked for a supervisor, I hold for about 30 min just for her to come back and say I reviewed it with my supervisor and we can't do it without you swaping out your equipment. I told her I asked for a supervisor not for her again, another 20 minutes on hold and I get the supervisor finally. He tells me the same thing I need to re-bundle (at a higher price of course) and I have to swap my boxes. I told him fine, tomorrow I'll be filing a complaint with the BBB about your deceptive offers and practices. He then proceeded to take 10 bucks off my bill per month more than the $7.98 the letter was offering.
Anyone one else have Verizon blatently try and rip you off?
This call was placed with my Droid X.
I have Verizon Fios at home and the other day I get a letter that says, "We'd like to lower your Verizon Fios bill by $7.98 a month." It also said, "We've reviewed your account....we noticed you could be paying $7.98 less every month... Simply bundle your Fios HD set top Boxes..." Here is the kicker. In bold writing and underlined the letter said, "There's no catch, No strings, no equipment to swap, Just savings."
So I call them up because the letter says I had to call to get the bundle. Well then they tell me I don't qualify when I called and said if I wanted to get the discount I needed to re-bundle my services and swap out my boxes to the new multi-room DVR. That's when I read the lady the line on the letter that said, "There's no catch, No strings, no equipment to swap, Just savings." She didn't know what to say to me.
]I asked for a supervisor, I hold for about 30 min just for her to come back and say I reviewed it with my supervisor and we can't do it without you swaping out your equipment. I told her I asked for a supervisor not for her again, another 20 minutes on hold and I get the supervisor finally. He tells me the same thing I need to re-bundle (at a higher price of course) and I have to swap my boxes. I told him fine, tomorrow I'll be filing a complaint with the BBB about your deceptive offers and practices. He then proceeded to take 10 bucks off my bill per month more than the $7.98 the letter was offering.
Anyone one else have Verizon blatently try and rip you off?
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