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Make our voice atleast heard!

Discussion in 'Android General Discussions' started by Dri94, May 28, 2012.

  1. Dri94
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    Dri94 New Member

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    So becuase of Motorola not caring so much about us Droid3 users (or anyone else suffering the motorola fate). instead of making many pointless petitions, who is down to hit them where it hurts some with me. Better Business Bureau is a sute for consumers to solve problems with companies. These problems actually get solved, and the company gets RATED based on these complaints and how many are closed. Moto just has 282 complaints for the last three years. They also have an A+ rating. If even just 50 of all us droid3 xda members (and anyone else with a locked phone) send in complaints. This rating will drop drastically. BBB is a pretty official site and their ratings are taken quite seriously. This is a way to hurt motorola where it matters. And they can't ignore these complaints as the BBB does the handling with the company.

    IMPORTANT
    if your not going to help, DO NOT POST, no one cares if you disagree or if you think it won't work. This is more powerful than any Petition because it actually hits the company.

    EVEN MORE IMPORTANT
    I wanna repeat. if you aren't going to help, DO NOT POST. NO ONE CARES. Oh and for those of you willing to help and file a complaint. Do not clutter the thread with what your thoughts about motorola are, there are plenty of threads like this. This is not to be another one, and i reserve the right to yell at you :] I am not kind btw.

    LINK TO FILE A COMPLAINT
    File a complaint against Motorola, Inc. be sure to mention you want FREE UPDATE TO UNLOCKED BOOTLOADER OR ICS! no dev edition phone bullcrap like they tried to pull

    Have fun, and be professional, this is not something to go and cuss out motorola. State your problem with customer service dealing with our phones, how they refuse to update a device that can clearly more than handle the system, and refuse to unlock our bootloaders. They have power with verizon so i do not want to hear someone comment and say that's the issue. Once again, i reserve the right to yell at you :]

    CLICK AWAY MY FELLOW MOTOROLLERS !!!

    Also feel free to post about more motorola phones that suffer the same fate and i will post this in their section also.

    THIS IS NOT DEVICE SPECIFIC! WE ALL ARE MOTOROLA, AND ITS NOT JUST THE DROID 3 THAT SUFFERS THIS FATE.
  2. rpdonald
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    rpdonald New Member

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    Wah? You know its already been discussed all over these forums about how these types of protests are useless because the number of consumers that actually care about these issues are limited to people like us who frequent these forums, meaning a very miniscule minority.

    At the very least Motorola has hundreds of thousands of customers. Do you honestly think that a few complaints from the tiny vocal minority is really going to dent their BBB rating? Really?

    At the end of the day we have to realize that these are just phones and if you are really interested in having the best supported phone you better make sure you do your research or be prepared to buy a phone every six months.

    I'm not trying to argue with you. I'm just stating common sense. Big bad giant companies like Motorola do not care about the little people like us.

    Sent from my DROID RAZR using Droid Forums
  3. AngryHatter
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    AngryHatter New Member

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    The BBB is a fee based service - you pay, you get a good rating.
    Nothing you do will alter that.
  4. Shadez
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    Shadez Super Mod/News Team Staff Member Premium Member

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    If it makes you feel any better, the bionic is now free and removed from the droiddoes.com site..sigh

    But I'm still loving it :)

    And <~ 6000th post :D
    Last edited: May 28, 2012
  5. dezymond
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    dezymond Tech Support Mod Staff Member Premium Member

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    This isn't going to end well....
  6. tjk629
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    tjk629 New Member

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    Doesn't BBB complaints get handled like:

    - Send in a complaint
    - BBB sends it to Moto
    - Moto contacts you, and tries to resolve issue
    - If issue is resolved complaint goes away, and if the complaint isn't reasonably resolved it goes on record

    Motorola never promised, or said that the D3 and DX2 was getting ICS. It was just assumed by users.
  7. MysticalDreams
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    MysticalDreams Member

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    I'm guessing the OP is going to get mad at me but I am confused by this thread. The BBB is there to resolve issues between the company and the consumer not to change the companies policies. Motorola never promised to unlock bootloaders on any phone, nor did they say every phone would get ICS. This complaint seems to be more of a consumer unhappy with their purchase after a few months or so than an issue with Motorola. Maybe I should go out and buy a new KIA and then complain to BBB that it didn't turn into a Rolls Royce... maybe this is a drastic comparison but it gets my point across....

    Good Luck with your complaint. Sorry if I missed the point...

    phones have been locked one way or another for the last 20+ years...I dont think the situation is unique to D3
  8. JRParsons
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    JRParsons Member

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    Obviously, unlocked would be better than locked, but when you walked into the store and plucked down your money, didn't you know it was locked. Just buy a different phone or go with a different carrier.
    If enough people do that they will change their ways, otherwise you can shout as loud as you want, but if it doesn't hit them in the wallet, they won't listen. They allready have your money, that is their only concern. They are not in business to make friends, they have an obligation to their stock holders to get your money, if you don't like their product don't buy it.
    If you really want to procure a change, convince people that Motorollas phones should not be purchased.
  9. rpdonald
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    rpdonald New Member

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    I'm enjoying the fact that the OP has disappeared since yesterday. Isn't he supposed to be on here yelling at us since don't agree with him?

    Also it seems to me that there aren't that many people complaining about the locked boot loader.

    I swear I read somewhere that this wasn't a moto issue, but a Verizon one. But doesn't always seem to be a Verizon issue?

    Sent from my DROID RAZR using Droid Forums
  10. MissionImprobable
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    MissionImprobable New Member

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    VZ blamed Moto, Moto blamed 512mb of ram being insufficient to run ICS which is complete b.s.
  11. tjk629
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    tjk629 New Member

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    I wonder who/what the 512MB of RAM will blame.
  12. rpdonald
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    rpdonald New Member

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    You know that fact is they shouldn't have to blame anyone. No one promised anything to anyone. If Motorola only wants to upgrade higher end devices then that is their business. If we don't like it then we should vote with our wallets.

    The OP is complaining about not getting an upgrade when he really should be complaining about the fact that moto pushed so many phones out after the D3 which pretty effectively buried that phone.

    It makes no sense for a company such as moto to support a phone that makes absolutely no money for it. The OP should have kissed his ICS goodbye when they released the D4.

    Sent from my DROID RAZR using Droid Forums
  13. MissionImprobable
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    MissionImprobable New Member

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    This is a forum, so I do believe the OP is free to complain about whatever he sees fit so long as he doesn't insult or slander anyone. Moto hasn't taken care of Bionic or D3 owners. My D2 was a heavily pushed device, just like the original Droid, and is capable of handling ICS as multiple Roms show, yet they aren't upgrading it either. Yes, I will vote with my wallet, but I will also voice my feelings and deliver the facts so that other people can make intelligent decisions in their future purchases as well.
  14. MysticalDreams
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    MysticalDreams Member

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    It is one thing to voice your opinion in a forum... It is a different story to take it to the BBB. The BBB is there to protect both parties not make one party change their policies and or offer up something that was never suggested or promised that the other would receive. Why make more paper work because you are unhappy you didn't do your research.
  15. MissionImprobable
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    MissionImprobable New Member

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    My post is responding to rpdonald saying that the OP should simply vote with his wallet. While going to the BBB might be overkill on top of being useless, there's nothing wrong with him feeling that Moto did its customers wrong by not pushing the update. They out and out lied in saying that the device is incapable of running ICS because of its supposed lack of ram. Again, the BBB may be unnecessary, but it's choice to waste his time that way. No reason for people to come down on him, just offer some constructive criticism. I don't like seeing people act as though he and others expected something unreasonable in terms of updates.
  16. rpdonald
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    rpdonald New Member

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    I agree with you that they lied and I don't fault him for being angry. This just seems yo be overkill on a subject that has been battered to death on this forum.

    I wish companies like Motorola would have the balls to just come out and say that they just plain aren't going to support certain devices. Maybe go as far as offer some sort of token credit to people that would like to upgrade early to a device that will actually be supported, like the D4.

    I think the main issue with Motorola is they are device happy.

    Sent from my DROID RAZR using Droid Forums