Google Voice setup problems, Droid 2 Global

Discussion in 'Motorola Droid 2 Global' started by foxcole, Jan 21, 2011.

  1. foxcole

    foxcole New Member

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    I'm having difficulty setting up my phone to use Google Voice for all calls, after I selected Google voicemail in Settings&gt; Call Settings&gt; Voicemail service. Here's what happens:<br />
    <br />
    1. I go into Settings&gt;Call Settings&gt;Voicemail settings to set up Google Voicemail. I see a &quot;Welcome to Google Voice&quot; message and tap Next.<br />
    2. I select the gmail account that's tied to my Google Voice number, and tap Sign in.<br />
    3. I see a screen &quot;Set up Google Voice&quot; that lets me know this is a two-step process, first to decide which calls to make with Google Voice, and second that Google Voice needs to configure my voicemail. I tap Next.<br />
    4. Under &quot;Making calls with Google Voice&quot; I select &quot;Ask every time I make a call&quot; and tap Next.<br />
    5. I see a &quot;Set up voicemail&quot; screen with the message &quot;In order to configure your voicemail we need to access your current settings.&quot; I tap Next.<br />
    6. Now the message is &quot;To set up Google Voice as the voicemail provider on your phone you need to enter a special provisioning code. Please dial *7xxxxxxxxxxx to configure your phone.&quot; The x's are my Google Voice number and the code is a link. I tap that link, the phone dials, and I hear a busy tone and some beeps, then the call ends and returns to this same screen. So I tap Configure.<br />
    7. Crash! &quot;Sorry. The application Google Voice (process.com.google.android.apps.googlevoice) has stopped unexpectedly. Please try again.&quot; Force close.<br />
    8. Now the message is &quot;In order to configure your voicemail we need to access your current settings.&quot; I tap Next.<br />
    9. A progress bar appears, labeled &quot;Accessing voicemail settings&quot; -- and it hangs there indefinitely, every time. I've let it go for an hour with no luck. I tap Cancel.<br />
    Now it's necessary to power off the phone, to reset the voicemail setup.<br />
    I repeat steps 1-5. In step 6, instead of tapping the code link, I go to the second sentence on that screen. &quot;If you experience problems, please visit the Google Voice Help Center for more information.&quot; Help Center is a link and I tap it.<br />
    <br />
    In the Help Center I tap &quot;Google Voice Apps Troubleshooting&quot; where I answer a series of questions:<br />
    Do you have a Google Voice account? - Yes<br />
    Is the device's phone number listed as a forwarding phone on your Google Voice account? - Yes<br />
    Is the device's phone number verified as a forwarding phone on your Google Voice account? - Yes<br />
    <br />
    Is outgoing Caller ID enabled on your device? - I have no idea how to answer this! I've looked everywhere for how to set outgoing Caller ID. If I tap &quot;no&quot; I am given a selection of Android or Blackberry, and tapping Android offers a set of instructions on how to find the setting---but the instructions are wrong for my phone. (If I select &quot;yes&quot; to answer the question, I get a message that I'm all set. That's no help, because the voicemail settings still are not set up on the phone.)<br />
    <br />
    So I'm at a dead end. How can I get this set up correctly? I tried searching the forum and found nothing at all about this problem, so I am fervently hoping someone has been through the setup and found a way to work out or work around these problems. Any advice?<br />
    <br />
    Cheers!<br />
    ---Fox
     
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