Getting my Droid replaced after 30 days

Discussion in 'Motorola Droid' started by mapexvenus, Dec 31, 2009.

  1. mapexvenus
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    mapexvenus Member

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    Problems with my Droid continue to grow and I believe I believe I may have a defective instrument. I bought the device + plan from Best Buy and also their insurance coverage with it.

    Since it is past 30 days since I bought the device how should I go about getting a new device?
     
  2. macarunni
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    macarunni New Member

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    If it is Verizon you have a 1 year warranty on the device. HOWEVER after the 30 days you will get a refurbished phone. My experience with refurbs has been a nightmare to the point I tell them I will not accept a refurbished phone. Good luck!
     
  3. mapexvenus
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    mapexvenus Member

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    Thanks. I am wondering whether the insurance thing I have with BB will entitle me to walk into a BB and simply get a new phone.
     
  4. daddyd302
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    daddyd302 Member

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    Mobile Phones

    Oh nobody is gonna give you a new device, not BB not Verizon, not anyone. You're gonna get a refurbish phone. At least with BB, you'll get a new phone if they fail to fix it a 4th time, but they didn't mention which one. I'm startign to think it might be a BAD idea buying BB's plan. There's no deductible, but they will try to fix it and it could take up to a month to fix it.....

    http://www.forums.bestbuy.com/t5/Be...l-Phone-quot-insurance-quot/td-p/23855/page/3
     
    Last edited: Jan 1, 2010