Diamond Wireless Store Manager I work for Diamond Wireless as a Store Manager in San Jose, CA. Just like all retailers there are different levels of customer service. Not all retail stores will have the best service, and if you're looking for answers to 100% of your questions you won't even find that type of service through customer care! Personally, at our company, we do our best to match pricing, beat pricing, while offering excellent customer service. To be honest, you could get exceptional pricing from Best Buy and Target that "Out the door" you'd essentially pay less. However, on certain occasions Diamond Wireless is able to go even lower than free! How you say? Simple, we can discount some phones to "Free out the door" and still give you a rebate. While at Target or Best Buy the rebates are not given to the customer. As far as waiving activation fees, we can do that as well. Sometimes we can do it off your bill, or if anything we can outweigh it vs. the phone pricing. We also try our best to give our customers the best customer service possible. Our insurance program (DWP) gives a lower deductible for most phones, and provide a BRAND NEW phone on the spot (if in stock) or next day. We transfer contacts for you, switch the phone onto your account, and handle the whole claim process if needed. As far as service goes, we do our best to stand out from other retailers who overcharge for phones, or stray away from any type of customer service issues. If you ever run into an issue with a store, feel free to message me here! And, we can make sure the situation is addressed promptly! Happy shopping and hope you choose us for your wireless needs! Sorry for reviving, had to back my company up!