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Dust under screen; will VZW fix/replace?

Discussion in 'Motorola Droid 2 Global' started by eyan414, Mar 29, 2011.

  1. eyan414
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    eyan414 New Member

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    I bought my Droid 2 Global on January 13th, 2011. Over the last week or so, several specks of dust have managed to work their way under the upper left corner of my touchscreen. I can't tell where they got in, and they're not particularly visible except in very bright situations, but I'd certainly like it if they weren't there.

    As far as I can tell from other threads, this is a manufacturing defect for which VZW should replace the phone. I know the period to exchange for a different model was 30 days, but is there a similar period on defects?
    I'd like to know for sure before I potentially waste an hour or two driving to the corporate store near me and trying to convince them to replace it.

    EDIT: Just to clarify, I didn't buy insurance on the phone; however, this doesn't seem like an insurance issue.
  2. sixstringedmatt
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    sixstringedmatt New Member

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    I had this issue on my BB Storm. The best was is to dial customer service, I have found in store agents to be... lets say not helpful, as I could use a few other stronger terms. Tell them the problem and they should be helpful. If not try another agent. Typically a refurbished unit will be sending overnight but if you're polite they may send you a new phone since you're not too far out of the window. You should not have to deal with dirty under the screen as long as (and I assume so) it wasn't due to misuse of any kind.

    Sent from my DROID2 GLOBAL using DroidForums App
  3. eyan414
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    eyan414 New Member

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    Nope, it's just lived in my pocket for the last two months. Retrospectively, that may not have been the best environment as far as lint was concerned.

    I'll give them a call and we'll see what happens.
  4. sixstringedmatt
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    sixstringedmatt New Member

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    Good luck! Let me know how it goes!

    Sent from my DROID2 GLOBAL.
  5. gumshoe351
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    gumshoe351 New Member

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    I first got a D2 and had it replaced with a certified like new because of dust under the screen. I had other problems with that one so VZW upgraded me to a new in the box D2G. I have had this phone now for ten days and there is dust under the screen AGAIN. Mine is collecting in the top right corner of the phone. What gives. I called the store just a few minutes ago and they told me to bring it in and let a Tech look at it. I dont work in a dusty environment and I never carry the phone in my pocket. Terrible luck I suppose. When I talked to the store manager he told me he hasnt heard of this being a problem and it should not be doing this.

    Sent from my DROID2 GLOBAL using DroidForums App
  6. helmutiffe
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    helmutiffe New Member

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    I thought they fixed this with the Droid 2 design?

    I used to have a Milestone 1, which collected heaps of dust under the screen (mainly in the top-left corner) pretty much from day 1 onwards.

    Since November I've been using a Droid 2 Global - used exactly the same way as the Milestone in terms of where it's stored and where it goes.. and there still isn't a single speck of dust visible.