droid razrm froze on the red eye

Discussion in 'Android Tech Support' started by icculus19, Nov 17, 2016.

  1. icculus19

    icculus19 New Member

    Joined:
    Nov 17, 2016
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Current Phone Model:
    droid razrm
    i have a droid razrm . this moring, google chrome, google play, and android systems kept crashing. all other functions worked, ie email, dolphin browser, camera, etc. i powered off the phone, the phone will not power back on, it is stuck on the red eye. i have tried a force reset, holding the vol down and power - nothing red eye. i have tried a hard reset. this takes several tries because the phone keeps returning to the red eye. i have wiped all data and rebooted the system, however i keep getting the red eye.

    thoughts.... HELP
     
  2. Sajo

    Sajo Diamond Member

    Joined:
    Jan 25, 2013
    Messages:
    10,647
    Likes Received:
    6,751
    Trophy Points:
    1,863
    Location:
    Tennessee
    Ratings:
    +7,254
    Current Phone Model:
    Moto Droid Z Force
    When you say wiped all data, do you mean you did a Factory Data Reset from the Recovery Menu?

    Is the phone stock software, or has it been modified?

    Sent from my XT1585 using Tapatalk
     
  3. icculus19

    icculus19 New Member

    Joined:
    Nov 17, 2016
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Current Phone Model:
    droid razrm
    i did a hard reset. went to the recovery mode screen selected wipe all data.
    it is stock software, no modifications
     
  4. Sajo

    Sajo Diamond Member

    Joined:
    Jan 25, 2013
    Messages:
    10,647
    Likes Received:
    6,751
    Trophy Points:
    1,863
    Location:
    Tennessee
    Ratings:
    +7,254
    Current Phone Model:
    Moto Droid Z Force
    I'm not sure what else to offer. I'm not sure if the Verizon Software Repair Assistant tool will work on a RAZR M or not? I think the phone has to at least turn on to use that anyway?

    Maybe someone else will have some ideas. If a FDR didn't solve it I'm not sure what else to do.

    Sent from my XT1585 using Tapatalk
     
  5. icculus19

    icculus19 New Member

    Joined:
    Nov 17, 2016
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Current Phone Model:
    droid razrm
    thanks

    i stopped by the verizon store and was told the device is offically dead
     
  6. Sajo

    Sajo Diamond Member

    Joined:
    Jan 25, 2013
    Messages:
    10,647
    Likes Received:
    6,751
    Trophy Points:
    1,863
    Location:
    Tennessee
    Ratings:
    +7,254
    Current Phone Model:
    Moto Droid Z Force
    Sorry to hear that. Hopefully you can find another one to get you running again. Good luck.

    Sent from my XT1585 using Tapatalk