I just returned it and it was still covered under manufactures warranty so it was a free exchance. They did ask if I had tried to root it. I had the file on the sd card but have never tried a root. But I did delete the file from the SD with a card reader before I returned it. The gent at tech support explained later that a rooted Droid usually would run hot sooner or later causing a crash. Just beware the Verizon techies are on the look out for rooted phones and they will not exchange a rooted phone.