droid headphone jack broke no customer service...

Discussion in 'Android General Discussions' started by searayman, Jul 16, 2010.

  1. searayman

    searayman Member

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    My droid headphone jack broke and no one will help me, has anyone had any luck with best buy mobile and can maybe give me some pointers on how i can get some help
     
  2. Speeding Wheels

    Speeding Wheels Senior Member

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  3. searayman

    searayman Member

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    What will that do
     
  4. dolpns13

    dolpns13 Member

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    are you under warranty? take it into verizon if so.
     
  5. crazyjoker2

    crazyjoker2 Member

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    I'm interested how this will turn out with all the threads on here about asurion. Mebey vz will swap it for you.
     
  6. WhiskeySix

    WhiskeySix Member

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    I had the same problem... jack was acting flakey when running - audio would cut out.

    I couldn't reproduce the problem at the Verizon store (so they wouldn't give me an on-the-spot replacement), but they said to call customer service directly (*611), and they would cross-ship one.

    Sure enough, they sent me a new (refurb) droid, I swapped out the battery, battery-cover, and memory card, and sent the old broken one back in!
     
  7. bje1982

    bje1982 Member

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    That in most cases would have to be replaced by insurance and not warranty unless you get a good rep..

    Warranty doesnt cover physical damage.
     
  8. WhiskeySix

    WhiskeySix Member

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    It has a 1yr mfr. warranty... so if there's no obvious sign of abuse or mishandling, Verizon will replace it even if you don't have insurance.... So as long as your headphone jack doesn't have a piece of sharp metal broken off in there, you're probably fine :)
     
  9. dolpns13

    dolpns13 Member

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    how is that physical damage if the jack doesnt work? It would be the same issue as if the keyboard stopped working.. Physical damage would be a cracked screen or whatnot. A headphone jack not working is an internal technical issue with the phone
     
  10. JMU_Droid

    JMU_Droid Member

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    I had this exact same problem. I bought my phone from Best Buy Mobile, no insurance or anything, and the AUX jack was messed up. I took it to Verizon and they replaced it, no questions asked.
     
  11. ricks

    ricks Member

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    A jack broken is under warranty, DO NOT USE INSURANCE, no matter what they say.
     
  12. bje1982

    bje1982 Member

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    Oh you must work for Verizon?
     
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