droid headphone jack "defect"

Discussion in 'Android General Discussions' started by xMatt007x, Feb 19, 2010.

  1. xMatt007x
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    xMatt007x New Member

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    So I got my droid replaced today with a new one. Just wanted to give everyone a heads up about the headphone jack. When I'm playing music it cracks and pops and the headphone jack was loose so they gave me a new one :)
  2. DigiK
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    DigiK New Member

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    Mark my words, this will be one of the number-one causes of Droid replacements over the long-term. I got my Droid on release day, and after a couple months, I'm noticing some subtle play that results in static/crackling if disturbed. This stuff could be avoided if manufacturers would epoxy the headphone jack to the system board or completely isolate it. One or the other, but not a couple skimpy solder connections.
  3. andymellon4
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    andymellon4 New Member

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    I did the exact same thing yesterday......the sound was unbearable...
  4. xMatt007x
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    xMatt007x New Member

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    Also it seems like their where some very small design changes in the qwerty keyboard it doesn't seems so flat anymore. But that might just be me.
  5. markmicallef
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    markmicallef New Member

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    Is this done under warranty or with the optional insurance?

    What is the length of the warranty, I got mine Nov '09
  6. Mars
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    Mars New Member

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    wow i thought i was the only one. and to make matters even more annoying, when i have a headset or cable connected to the jack voice calls are mute after removing the cable. I have to re-insert the cable into the jack to be able to hear on the other end of the call again.
  7. xMatt007x
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    xMatt007x New Member

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    My droid is 3months old, they replaced it under manufacture warranty. I had no insurance.
  8. Sam
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    Sam Premium Member Premium Member

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    thinking about taking some two-ton epoxy to the top of it.

    that folks, is alliteration.
  9. iPirate
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    iPirate New Member

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    Mine seems to be doing this more often :(

    I guess when I get time I will replace it.
  10. Reks
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    Reks New Member

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    did your purchase your droid from a vzw store or from like a best buy?
  11. xMatt007x
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    xMatt007x New Member

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    Best Buy. But VZW replaced it.
  12. srtfool32
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    srtfool32 Premium Member Premium Member

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    so if i have this issue just flash the phone to stock and go in and get a new one?
  13. nphil
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    nphil New Member

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    how do i go about doing returns with verizon? I'm having sound issues with my droid too and at first I thought it was a ROM issue, but guess not. Do they mail in a replacement and you send in the defective phone to them? This is what I did with t-mobile, not sure how it works with verizon.
  14. vuskee
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    vuskee New Member

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    how long is manufacture warranty?
  15. shademar
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    shademar New Member

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    I had to exchange the droid I bought just two days after release due to headphone jack related problems after a few weeks. It started as a minor snap, crackle and pop, and then got steadily worse until the aux port was basically unusable (NB: I primarily use my droid as a media player, so anything that might be use-exacerbated, probably will be...)

    The "new" (i.e., refurb) droid has been great for a while, but had recently started to have crackling/earphone cutting out/random pausing problems... I'm assuming that it'll eventually go the same route as the last one.

    There may be a firmware component, but I also think there is a hardware weak link.
  16. shademar
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    shademar New Member

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    When I had a headphine issue out of the first 30d, I called them (*611) and explained the situation. They had me check whether my phone was water damaged (it wasn't), and then arranged an exchange. After I received and activated the new phone, I sent back the old one. It worked out fine, but sounded like a huge pain...
  17. KZIWarrior
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    KZIWarrior Active Member

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    1YR warranty against defects.
  18. nphil
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    nphil New Member

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    Alright, I think I'll call them up tomorrow and explain the situation. Do you get a refurbished unit as the replacement all the time? Any scratches/dents on the outside or does it look and function just like a new one?
  19. KZIWarrior
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    KZIWarrior Active Member

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    It will depend on what your location has in stock. Likely by now they will have some refurbs or some 'certified new' models. If they have none of those than you should get a new unit. May be worth going to a smaller store/location.

    Regardless you should not be able to 'see,' or otherwise tell, a difference between a refurb and a new unit. They generally just use the 'gut's of the phones and put them in new housings (of course replacing damaged components as needed).

    Let us know what you end up with, be nice to know for reference.
  20. bacalao
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    bacalao New Member

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    Have that same problem of having to insert the jack and remove again to hear a call. I hate having to put people on speakerphone in public when I forget to do so.
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