Broken screen

Discussion in 'Motorola Droid Turbo' started by wardo, Feb 5, 2015.

  1. wardo

    wardo Active Member

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    I am so pissed about this. The phone took less than a 2 foot fall with a case and broke. In the last 5 years I've owned 4 phones and just in the last 6 months broke 3 screens.

    The turbo has the one time replacement correct?
     
  2. PereDroid

    PereDroid DF News Team Reporter

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    Yea, direct from Moto, NOT VZW.
     
  3. wardo

    wardo Active Member

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    So I just contact moto then
     
  4. PereDroid

    PereDroid DF News Team Reporter

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  5. wardo

    wardo Active Member

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    Called and they said the broken screen voids the warranty and that I need to contact Verizon for the free replacement.
     
  6. AvaMichele

    AvaMichele Senior Member

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    So we don't have a one time screen replacement?

    ✋ Sent from my Droid Turbo with Tapatalk
     
  7. wardo

    wardo Active Member

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    We do it's on Verizon's website. Must be through Verizon
     

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  8. cr6

    cr6 Super Moderator
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    Makes you wonder if they knew this was an "issue" with this device. Can't say I ever recall a carrier or manufacturer automatically include a free screen
    replacement on any device. Good luck Wardo, let us know how you make out.

    S5 tap'n
     
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  9. wardo

    wardo Active Member

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    ^^ right! The drop was not far at all. And to top it off I just put a diztronic case on the night before.
     
  10. CaptainSS

    CaptainSS Gold Member

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    Luck of the draw. Mine fell face first (hard) onto my oak floor from about 3 ft. I didn't even look at it (no case) pulled it out later - not a mark. I went and put my case on.
     
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  11. AvaMichele

    AvaMichele Senior Member

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    My boxer knocked mine off of an end table, and it got a tiny scratch on the screen. I put the flexible glass screen protector on, and it in a case now.

    ✋ Sent from my Droid Turbo with Tapatalk
     
  12. 94lt1

    94lt1 Super Moderator
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    According to what I've been told.. Yes... It was a known issue.. And after so many turbos were delivered to owners and verizon, with broken screens... They made this one time no questions asked replacement, deal..
     
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