So on thursday I was on the phone with vzw customer service regarding my warrenty replacement droid 1. The speaker sounded busted. It was my 3rd refurb. I asked the guy if a new phone alltogether was a possibility, he said that the droid 2 was a no, and the di and dx were possible but he had to speak to a supervisor. The supervisor said no....that I could only get a refurnpd d1. Well today I got a package, alot heavier than the others... I opened it and saw a brand new d2. Plus I only have to send back the refurb old d1 and keep all accessories. So I got a new d2 and extra battery for free..... I love verizon.