I was just told by a verizon rep that any CLNR Droid 2 was a brand new phone direct from Motorola and that no CLNR Droid 2s are refurbs. I find this absolutely impossible to believe...I know that *some* are "new" phones, but some of them have to be reconditioned, no? The reason I ask and the reason I'm angry is because I am doing an exchange on a Droid2 thats only three weeks old, well within the 30day return/exchange period. I said I thought it should be a new in box phone but they wouldn't hear it. I asked if I exchanged it for a DroidX, wouldn't I get a new phone in a new box? They said yes. I asked why this should be any different and...they stared blankly. Anyway...any help would be much appreciated, I'm at the end of my rope with this company.