Bionic Update: New Info

Discussion in 'Motorola Droid Bionic' started by Smoke#14, Nov 1, 2011.

  1. k1ngr4t
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    k1ngr4t Well-Known Member

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    I think what bothers me (and most) more than the need for a fix is how we're always left in the dark about it. We just have to HOPE it'll be out in a few months, then they might suggest an update is coming to fix certain issues, then they might say in a few weeks, then a few weeks later they say 30-60 days. Still without any OFFICIAL lists of what is fixed (yeah yeah we all know the general problems, but still almost nothing is "official"), so we can only cross our fingers and hope for the best.

    This is what gets me. I'm a very patient person, I know that new phones will have problems, however I'm sick of being told "coming soon" for almost 2 months now. Just tell me it'll be a few months and at least I won't be frustrated with the waiting guessing game...
  2. jeremym
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    jeremym New Member

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    So let me get this right...you feel that releasing a phone that cant keep a data connection and causes you to pull the battery because of BSOD plus finding out calls were placed to you but you never get them are just issues we should be willing to sit back and wait for an unspecified time after paying $299 for a phone and getting locked into a 2 year contract? No i dont think people are being impatient or spoiled at all. I think there should be a mad rush at Motorola to get the update out, they should keep their customers in the loop as to the progress of the fix, and verizon should acknowledge that the issues exist.

    Just as a side note...minor to me is the sound popping issue when playing music with headphones. I dont think expecting an immediate release for fixing the previously mentioned issues is uncalled for. After all $300 bucks is not cheap and telling the customer "officially we know nothing" when calling verizon is unacceptable.
  3. jntdroid
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    jntdroid DF Super Moderator Premium Member

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    How do you know there's not? I was simply addressing those challenging how long it's taking to push out an update. We have no idea the extent to which this update alters the OS and what other kinds of changes it makes. If you read through the thread on the Moto forums, you'll see even Matt seems to imply they've discussed doing more frequent small updates to expedite things quicker, but (it sounds like to me anyway) there is too much red tape to change those processes within Motorola right now.

    I wasn't trying to imply Moto doesn't need to treat this as top priority, and I agree completely they should communicate better with us.

    edit: and don't forget Verizon's part in this update... they probably slow things down more than Motorola
  4. k1ngr4t
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    k1ngr4t Well-Known Member

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    Occupy Droid
  5. bbtkd
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    bbtkd Member

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    We've got nothing to complain about, if you've ever experienced a Palm Treo phone. They would come out with a new phone and right away people report glaring problems auch as lockups,etc. Palm goes through a denial phase, then eventually pre-announce an update. Six months later, they start to release it - but it is bricking a significant number of phones so they pull it. Then they mess with it for a month or two, then release it. By now people are too wary to install it, and when you look at the release notes you see that they have only fixed a few trivial problems and completely disregarded the glaring ones. About this time, a new phone comes out and they stop "supporting" the first one. Of course the new phone has some glaring problems. Only one of many reasons Palm failed. Yessirrrreeee.....we've got it pretty good....
  6. jthorpe
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    jthorpe New Member

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    Motorola is the only phone I will ever own after going with LG and Blackberry for a while. I have never had any trouble with a moto phone. ever.
  7. GeneralZod
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    GeneralZod Member

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    Just because one vendor is awful, doesn't make a second vendor good, for not being as awful.

    Perhaps Motorola is spreading itself too thin. At present, they have five different Android smart phones on VZW alone, as well as the Zoom. That doesn't account for however many devices they're supporting for all other carriers. Perhaps it would make more sense to give people a smaller number of rock solid options, than a larger selection of troubled devices. In addition, I'm not sure the growing fragmentation withing the Android market is good for anyone.

    As jeremym correctly points out, releasing a device they can't even stay connected to the network is just flat out unacceptable. And then making your customers spend months waiting for you to fix the issue, because you're more concerned with rolling out your next device? That's just absurd.
  8. Scribble
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    Scribble New Member

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    I clicked the button that allows it to use data when roaming and haven't had any drop outs since. It's been about 2 weeks now.

    I'm guessing with this particular phone they rushed a bit since everyone was already giving them guff about how late it was to begin with.

    Why is this phone taking so long???
    We're ironing out problems.
    We want the phone now!!!
    Ok here is the phone...

    Why are there so many problems??? Why didn't you take your time to do it right???


    :p

    Right or wrong, it sucks when you get into a damned if you do damned if you don't situation.
  9. BayouFlyFisher
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    BayouFlyFisher Rescue Squad Rescue Squad

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    Motorola is working hard on an update. I say that based on how quickly leaked OTA updates are coming out. In about a week or so we've had 5.5.893, 5.6.893 and 5.7.893. Each one a little better than the previous. And on my phone at least, each one almost totally fixed the issues being discussed. I'm at the point now where the main issue I have is that it takes 3G about 30seconds to 2 minutes to come back on after I drop 4G.

    And to answer the poster that asked has anyone ever had a Motorola phone that didn't need to be replaced at least once - I have owned Motorola phones since the first Star-Tac came out and I've never had one replaced (unless the count the one that I had to replace when I fell out of my boat while fishing in the Louisiana Marsh for Redfish!!).
  10. jbs6172
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    jbs6172 New Member

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    I love my Droid, except...

    ..for the fact that the stock camera app stinks, so I had to replace that.
    .. or that the WIFI won't stay connected and I have to reboot my phone several times a day to re-establish a wifi or 3G/4G connection.
    .. or that apps, even stock apps, crash constantly with a force close error.
    .. or besides that fact that the stock txt messenging app blows.
    .. or that the battery life, even with juice defender installed, rarely lasts more than 6 hours.
    .. or the fact that I can view even less online videos on the bionic than I could on my iphone (which was one of the big reasons I jumped to android in the first place)

    But other than that, I love my Bionic.

    Seriously though, FIX THE WIFI/CONNECTIVITY ISSUES. This, more than anything else with this phone, is aggravating as hell. I NEVER had a problem switching between wifi and 3g on my previous phone, but this one seems to either not want to connect to a wifi hotspot at all (wifi stays grayed out the entire time, even though the phone HAS an IP and I can ping it from the router or the network), or seems to waffle between 3G/4G without ever connecting to either one. This phone is my critical day-to-day communications device as I make rounds between several datacenters, and I use it to monitor my network, server performance, and other critical factors and not being able to connect and review information is a HUGE detriment to my daily workflow.
    Last edited: Nov 3, 2011
  11. Scribble
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    Scribble New Member

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    It kind of sounds like there might be a little extra something happening with your phone... I've never had any issues with the WiFi on mine. Works like a charm.
  12. alodar1
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    alodar1 New Member

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    You think a project manager would provide a release date here, on this public forum? Potentially weeks in advance? I got this bridge for sale...

    At best you might find out in Monday about a Wednesday drop. A patch of this nature has too many small components and is too fluid to say when it will be done. Remember when word of an ota came out. 30 to 60 days.. The moto announcement did not change that timeframe. It only repeated what was said before.

    My money is on next week...after the 10th.
  13. portermac
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    portermac New Member

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    You have issues that you have caused and will need to find the setting or app that has caused it.
    The funny thing for me is I was having data drop problems and music glitches until our area got 4g now my phone is perfect, not a single issue.

    Sent from my DROID BIONIC using DroidForums
  14. jbs6172
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    jbs6172 New Member

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    It's my second phone. Had the same issue with the first one and after repeated calls to Verizon support they recommended swapping the phone out. Same issue. After days spent searching for a resolution, and trying everything except standing on my head while sticking my tongue out at the same time, nothing seems to work. It turns out there are numerous people having the same exact issues with the Bionic (just google bionic and wifi, you'll see what I mean). It will connect to some wifi hotspots fine, and others it will connect but never allow you to connect to the internet (the wifi icon stays grayed out, even though it has an IP address from the wifi router/ap). The 3G/4G waffling problem can only be solved by turning off LTE, but then my data rate is, obviously, throttled back to 3G speeds.
  15. ccsoty
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    ccsoty New Member

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    End users should not be beta testers.
  16. justicw
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    justicw New Member

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    Nope the hot fixes to fix the data issues and other issues. ICS won't come this year.
  17. jbs6172
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    jbs6172 New Member

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    Agreed. It would seem that at least in the case of the Bionic is was rushed to market to beat the iPhone "5" (4S) and wasn't 100% ready for primetime. A seemingly all-too-commonly ocurring tactic these days.
    Last edited: Nov 3, 2011
  18. alodar1
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    alodar1 New Member

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    And yet, if asked, most forum users would gladly participate...participate
  19. alodar1
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    alodar1 New Member

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    Scratching my head....rushed to market? BIONIC was like 5 months late. But using that same theory, the raze was rushed to market to beat the phone 5?

    X% of the bionics have problems with something. If rushed to market, 100% of the bionics would have problems with the somethings. We know this is not true. There are lots of people without data problems and such. Everyone appears to have the sound problem. Reboots and black screens do not appear on all phones.

    We all know there is an uncomfortable balance between marketing and product readiness. Consumers will never win that battles. We can only hope the correct priority is placed on defects before release. But from your position, saying the Bionic was obviously rushed to market, because, means...
  20. Scribble
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    Scribble New Member

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    Bionic was both rushed and late.

    It was originally a lot different, but changed after it was promo'd and the battery sucked even worse. They sent it back into the shop to iron out some more wrinkles, and then people started complaining about when the phone would be released.

    So we have a phone that is way over its original release date, but radically changed so probably essentially a new phone that was released probably early.

    best of both worlds! :D