Attachments never open with Exchange

Discussion in 'Motorola Droid' started by ndolaw, Nov 6, 2009.

  1. ndolaw
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    ndolaw New Member

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    When I click on the open box for attachments at the bottom of the email, it says that it is "fetching the attachment" but the circle just spins and spins and spins. At first, I thought it was because the attachment I was trying was a .pdf file, and I hadnt downloaded a PDF viewer. But then I did and it styill didnt work. I also just tried opening a picture attchment. Still just the spinning circle and the message "Fetching------".Anyone experience this? Any fixes?
  2. broonsbain
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    broonsbain New Member

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    Same Issues

    My admin on the same phone on the same network is able to open them.... what gives?
  3. jason_jm
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    jason_jm New Member

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    I have exact same issue

    tries to fetch attachments forever, I cannot get any attachments at all

    I have exchange 2007 servers, and I am the IT admin..... lol

    iphones and windows mobile phones work fine on same servers (we have 1000 users on these servers)
  4. broonsbain
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    broonsbain New Member

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    Got it

    I deleted the account and re-added it. Now the attachments download fine.

    Tech voodoo... gotta love it
  5. ndolaw
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    ndolaw New Member

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    Will try this

    tried rebooting phone. was able to open attachments using Gmail account with no problem. it simply asked whether I wanted to pen doc with QuickOffice or Documents-To-Go (which I had downloaded for editing abilities). Will delete account now and re-try.
  6. R1Lover
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    R1Lover New Member

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    I have the same issue with Exchange, I tried removing the account and re-adding but it's still the same for me.
  7. ndolaw
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    ndolaw New Member

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    Still no attachment opening

    Tried removing account, rebooting phone, and re-adding account, still no dice. My admin created an account for him and still no dice. Not sure where to turn next.
  8. ndolaw
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    ndolaw New Member

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    verizon ANDROID support- no help yet

    couldnt help. they tried resetting my phone over the air. They had me remove battery, etc.., and then try again. still no help on ability to download attachments on exchange account. Gmail lets me open same attachments immediately. This is a major problem for Verizon and Google, as this makes the device useless for my business purposes.
    I also havent figured out how to search emails for emails from a particular sender or based on subject. that is a mjaor benefit to Windows Mobile,
  9. luey81
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    luey81 New Member

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    Attachments not being "Fetched"

    Hello all,

    I'm having the same issue. I had no issue setting the phone up to sync with the Exchange server; but none of the attachments are opening - just continuously "fetching." I've deleted and reinstalled the account but this has not resolved the issue.

    This is completely unacceptable! Someone figure out a fix!
  10. dean.collins
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    dean.collins New Member

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    are you on the $29.99 account or the $44.99 account?

    (probably not the issue but would be worth posting if you each can go back and edit your posts.)
  11. R1Lover
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    R1Lover New Member

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    The data plan is a non issue, either will work fine with exchange.
  12. dservey
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    dservey New Member

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    I'm having this same exact problem. This will be a big issue for those of us who need use this phone for business purposes. Looks like I might be going back to a WinMo device afterall. :mad:
  13. R1Lover
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    R1Lover New Member

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    It's just a bug, they will fix it I'm sure of that....
  14. R1Lover
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    R1Lover New Member

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    Ok, I just resolved the viewing attachment issue, under account settings I unchecked the box for "Use secure connection (ssl) now I can view all attachments just fine.

    I hope this works for the rest of you.
  15. a73
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    a73 New Member

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    that worked. thanks R1Lover!!! Now I just need to figure out how to get my yahoo mail to work on my droid...ugh
  16. R1Lover
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    R1Lover New Member

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    Glad it worked for you too, the yahoo mail should be easy? I have several other e-mail accounts setup on mine.. not yahoo, but many of my own domains.
  17. jason_jm
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    jason_jm New Member

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    I deleted my exchange account

    turned phone off

    turned on phone

    added exchange account

    attachments now work
  18. dservey
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    dservey New Member

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    Unfortunately for me our corporate exchange server requires the SSL connection in order to allow connectivity... big security risk if everything is shipped around unencrypted. Tried but couldn't open connection to the server without SSL.
  19. R1Lover
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    R1Lover New Member

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    If you have nothing to hide then it's not an issue... imo I could care less if someone is sniffing my e-mails... good for them lol I know this is not an answer for you, but often times people are too paranoid.
  20. ndolaw
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    ndolaw New Member

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    verizom has escalated prob to level 3

    They say its a national problem. I'm on business plan. They claim fix will be posted. Mine still not working. Even emails forwarded from droid come as attachments. So can't open those either.
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