Attachments never open with Exchange

Discussion in 'Motorola Droid' started by ndolaw, Nov 6, 2009.

  1. newdroidman

    newdroidman New Member

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    Solution to fetching attachments

    I had this same problem. This is what I did to solve it.
    Go to Settings,
    Accounts & Sync,
    Scroll down to Manage Accounts,
    Click on the appropriate exchange account,
    Account settings,
    Scroll down to Incoming Settings,
    Uncheck Accept all SSL certificates.

    I then paid for and downloaded Documents To Go. I can open jpegs, xls, doc, etc. Fast and easy.

    The only files I'm still having trouble with are TIF files. If anyone has the solution to it, I'd appreciate it.
     
  2. peterjames

    peterjames New Member

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    Self-Signed & Wildcard Certificates

    Seems that if you use self-signed or wildcard certificates unchecking accept all SSL certificates will cause you to stop receiving mail at all.

    So, wildcard certs need to be supported
    &
    Self-signed certs need to be able to be installed

    -OR-

    Attachments need to be made to work when the Accept All SSL Certs option is selected.
    ---------------

    My Exchange server utilizes a wildcard cert for the entire domain (*.<domain>.com) works fine on the iPhone and with Windows Mobile unfortunately not with the Droid.
     
  3. Potch

    Potch New Member

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    Possibile Fix?

    Have you tried going into the Accounts Settings and turning off"Accept all SSL Certificates"? It worked for me. Press and hold the Account you created. Select Account Settings. Scroll down to Incoming Settings. Take off the check mark on Accept All SSL Certificates. Hope this helps. BTW: that little problem also causes battery life issues. Good luck!
     
  4. peterjames

    peterjames New Member

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    Yep, unfortunately that method doesn't work with self-signed or wildcard certs.
    And as SSL is required (for the obvious security reasons). There is currently no way around this for people using either type of cert.
     
  5. DOUG33606

    DOUG33606 New Member

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    FIX: For Attachments not opening

    DROID : download attachments from their exchange account?
    Go to the settings for your account. Then choose Incoming settings. Uncheck the box labeled "Accept all SSL Certificates" All attachments that you have a viewer installed will now open :icon_ banana:
     
  6. peterjames

    peterjames New Member

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    That method has been mentioned several times - however it does not address the problem if you are using self-signed or wildcard certificates. If, in theses cases, you do like you suggest and uncheck the "Accept all SSL Certificates" and your server is set to require SSL you will not be able to connect to your email at all.... let alone have access to attacments.
     
  7. hamburglar

    hamburglar New Member

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    this worked for me to open wav and tif files!
     
  8. newdroidman

    newdroidman New Member

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    .tif files

    What viewer are you using to open .tif files?
     
  9. hamburglar

    hamburglar New Member

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    no specific viewer, i just clicked "open" however, now that i tried it again, it's all black. maybe tif files don't work.
     
  10. newdroidman

    newdroidman New Member

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    Yeah, that's what happens to me, too. Thanks for trying. If I figure it out, I'll post it to this forum.
     
  11. cuzzinz

    cuzzinz Member

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    I dont think this is a droid problem... Might be your version of Exchange.

    I use Exchange 2007 SP1 with RollUp4 update.

    I have Accpt All SSL Certs unchecked and I am having no problems.

    I am able to view my attachments and I get my mail no problem and we use a *.domain.com wildcard cert. So I think it is an update that you need to run.

    Obviously if you are on Exchange 2003 or Exchange 2007 without any service packs that could be the issue too.

    Hope this helps.

    -Cuzzinz

    P.S. just search for exchange 2007 Rollup 4 (that is if you have exchange 2007 sp1) and download and install it. Its very small, about 60+MB. Hope this helps!
     
  12. Backnblack

    Backnblack Premium Member
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    Current Phone Model:
    iPhone 7+ 256gb
    Wouldn't matter. Exchange works on both plans...

    I am able to open attachments from our exchange server, I am using Touchdown....
     
    #36 Backnblack, Nov 19, 2009
    Last edited: Nov 24, 2009
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