I apologize in advance, Im about to rant and complain about BAD service. Basically, Ive had my phone just past a year and my 1 year manufacture's warranty just ended 2-3 weeks ago. Of course, all the issues start after the warranty ends. (Do they strategically plan this or something??) I bought the extended warranty coverage, thinking since the D2 is a computer it would be a good idea. Well, now after having a boot loop, wifi stopped working, 3G sometimes works and crap battery life, I try to get it fixed or replaced through Verizon. But of course its out of the 1 year warranty and I have to call Asurion, the 3rd party company that handles insurance after the 1 year manufacture warranty. After painstakingly navigating annoying automated menus for 20 minutes I finally get a REAL person on the line only to find out, oh sorry, we only cover lost, stolen or physical damages to the phone, not electrical/software issues, youll have to take that up with Verizon/Motorola. On top of that, even if they DID send me a phone, it wouldnt be new, itd be someone's garbage refurbished phone. To think they charge monthly fees for this crap and dont hold up their end is just ridiculous. When you sign and buy these contracts, they really need to include a complimentary bottle of lube, because in the end, theyre just going to screw you. Ahh, I feel a bit better now.