Man, what an active forum. FWIW, yes, I did actually think that I could remove the app that I call the email app. Now I've learned to just delete the account. I'm struggling to understand all this good info. For example, the wife and I both have POP3 email accounts with our local ISP, and we both have gmail accounts that were set up when we bought the phones.
Perhaps I need to reframe our problem. Our two phones have different behaviour when receiving email. I get a notification, pull down the notifications and select emails from the list. That opens a new screen with however many new emails have arrived. I can select any in the list and view them. However on my wifes phone, when you select emails from the notifications pull-down, I get a black screen with "inbox" at the top and a "Load more messages" hot spot.
In starting to troubleshoot the difference between the two Droids, I swear that mine is showing incoming email in the Gmail app and hers in the "email" app. Yet we both have POP3 email accounts with our ISP, and we both have newly set Gmail accounts that pull from the ISP.
Gotta tell you, this is whole phone-mobile 3G cloud thing is a different vocabulary and look/feel from MS Office on a laptop on a wifi network. Messages are now conversations. Stuff has to be "rooted". Sync'ing is a big deal, etc, etc. Thanks for your patience. I'm gonna keep plugging away on the forum, and sooner or later, it'll start falling in place. This forum is already helping a bunch. Thanks for your patience.