I found out on Saturday about the June 28 plan changes from Big Red. I called them on Saturday because I'm on a single line plan with unlimited data on my Droid 2. They told me I was eligible for $130.00 off any new 4G smartphone. My buddy has a Razr Maxx, so that was the first thing that came to mind.
The CSR told me I could get a Razr Maxx for $69.99. I questioned him repeatedly about my plan, because I was told by Big Red when I signed on for this plan that as long as I didn't change my plan, the price and the features would remain the same, even if I got a new phone. I interrogated him like I was from Homeland Security. He told me it would be $69.99 for the phone and there were no additional charges, 70 bucks and I would have a Razr Maxx, with 4G speed and would still keep my plan with unlimited data. He told me if I did it on the website, I could get free overnight shipping and have it next day.
So I went on the website, and the website was only showing a $30.00 discount, the Razr Maxx was listed at $169.99. So I called back, and customer service was closed. Ok, no biggie, it was Saturday.
So I called this morning first thing. Got a very nice CSR on the phone, and I explained what happened to her, and what the other CSR had told me on Saturday. I interrogated this new CSR again, because I wanted to make 100% sure I would keep my unlimited data and the price on my current plan. She assured me I would. So I told her that I had gone on the website and it wasn't giving me a full credit, it was only showing me a $30.00 discount. She said she could take care of the order over the phone. Then she proceeded to tell me the Razr Maxx was only on sale for Father's Day, and if I wanted it, it would cost me $169.99 and not $69.99 as the other CSR told me. I was starting to get a little peeved. I told her the CSR told me it was $69.99, and there were no other charges, and he didn't tell me it was only on sale for Father's Day. She put me on hold, and when she came back she said she was going to give me the sale price ... I was quite happy. Then she turned around and told me there was a $30.00 upgrade fee. I told her the other CSR had not told me that either. I also questioned why I was having to pay an upgrade fee when I was essentially being forced to upgrade by June 28th if I wanted to keep my plan. She was very friendly, and apologetic that the other CSR didn't tell me that, but she wouldn't budge from it.
So we're now at $100.00. Still not bad for a $300.00 phone, and she did give me the full discount. But I reminded her over and over again that my main concern was my plan price and unlimited data would not change. She assured me it wouldn't. Then when it came down to the end, I said "will it still be shipped overnight", and she said overnight shipping is $12.99, I told her it said free shipping on the website, and she said that's only if it's ordered online. I told her again the website wasn't offering me the full discount, and she apologized for that too, but again, she wouldn't budge. The CSR was VERY friendly, very helpful, and I told her she had been great.
So what I thought was going to be a $70.00 phone ended up being $120.00, but on one hand, I will have a new Razr Maxx, with unlimited data, at 4G speeds, but I can't help feeling like I got banged for the extra $50.00. It's extortion no matter how you look at it, if I want to keep my plan I HAVE to buy a new phone, and if I wait until after June 28th, I will have to grab my ankles and pay full retail for a new phone if I want to keep my plan. But that's ok, I will smile a little bit when I tether that new Razr Maxx to my laptop. :icon_ devil:
The CSR told me I could get a Razr Maxx for $69.99. I questioned him repeatedly about my plan, because I was told by Big Red when I signed on for this plan that as long as I didn't change my plan, the price and the features would remain the same, even if I got a new phone. I interrogated him like I was from Homeland Security. He told me it would be $69.99 for the phone and there were no additional charges, 70 bucks and I would have a Razr Maxx, with 4G speed and would still keep my plan with unlimited data. He told me if I did it on the website, I could get free overnight shipping and have it next day.
So I went on the website, and the website was only showing a $30.00 discount, the Razr Maxx was listed at $169.99. So I called back, and customer service was closed. Ok, no biggie, it was Saturday.
So I called this morning first thing. Got a very nice CSR on the phone, and I explained what happened to her, and what the other CSR had told me on Saturday. I interrogated this new CSR again, because I wanted to make 100% sure I would keep my unlimited data and the price on my current plan. She assured me I would. So I told her that I had gone on the website and it wasn't giving me a full credit, it was only showing me a $30.00 discount. She said she could take care of the order over the phone. Then she proceeded to tell me the Razr Maxx was only on sale for Father's Day, and if I wanted it, it would cost me $169.99 and not $69.99 as the other CSR told me. I was starting to get a little peeved. I told her the CSR told me it was $69.99, and there were no other charges, and he didn't tell me it was only on sale for Father's Day. She put me on hold, and when she came back she said she was going to give me the sale price ... I was quite happy. Then she turned around and told me there was a $30.00 upgrade fee. I told her the other CSR had not told me that either. I also questioned why I was having to pay an upgrade fee when I was essentially being forced to upgrade by June 28th if I wanted to keep my plan. She was very friendly, and apologetic that the other CSR didn't tell me that, but she wouldn't budge from it.
So we're now at $100.00. Still not bad for a $300.00 phone, and she did give me the full discount. But I reminded her over and over again that my main concern was my plan price and unlimited data would not change. She assured me it wouldn't. Then when it came down to the end, I said "will it still be shipped overnight", and she said overnight shipping is $12.99, I told her it said free shipping on the website, and she said that's only if it's ordered online. I told her again the website wasn't offering me the full discount, and she apologized for that too, but again, she wouldn't budge. The CSR was VERY friendly, very helpful, and I told her she had been great.
So what I thought was going to be a $70.00 phone ended up being $120.00, but on one hand, I will have a new Razr Maxx, with unlimited data, at 4G speeds, but I can't help feeling like I got banged for the extra $50.00. It's extortion no matter how you look at it, if I want to keep my plan I HAVE to buy a new phone, and if I wait until after June 28th, I will have to grab my ankles and pay full retail for a new phone if I want to keep my plan. But that's ok, I will smile a little bit when I tether that new Razr Maxx to my laptop. :icon_ devil:
