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- Oct 6, 2011
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As we reported a few days back Verizon is lo sing subscribers in record numbers even after releasing their new unlimited data plans. I think it is more about the way they have treated customers over the years like they are entitled to your business and have to do nothing to earn your business simply because they have had the better network. For the past 10 years they have had the worst customer service in my experiences. Instead of fixing a problem they pretty much tell you to leave if you like. Now that Verizon is no longer subsidizing phones and consumers are mostly no longer under a 2 year contract they can't just tell you to pay the ETF and leave. People have nothing to tie them down. Ad campaigns like the one Sprint is running with the old "can you hear me now guy" are showing Americans that Verizon doesn't have the crazily superior network it once had. With this realization consumers are leaving big red in droves.
Verizon has been trying to slow the hemorrhaging a bit with the new plans, and yesterday they announced a new unlimited plan for prepaid customers. This plan seems to sink in the fangs a bit though and doesn't seem like a very good deal when you consider the postpaid unlimited plan. The new plan will limit streaming video to 480p, and the data can not be used for unlimited hotspot as it can with postpaid plans. Of course the data is de-prioritized and there is no mention of it being de-prioritized after hitting 22GB so it may be throttled on congested networks from the start. The plan is $80 and as far as I can see you don't get a discount for additional lines. There are certainly better prepaid plans available from competitors. Is anyone interested in a plan like this. I for one am stuck with Verizon because T-Mobile is still not up to par in my neighborhood. Hopefully their recent spectrum acquisition will make them more competitive in that regard.
via Verizon
