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Upgrade Questions?

Lightnspirit said:
Yes, call and ask for the "M2" (manager early upgrade) and they should let you upgrade early, my girlfriend had the Thunderbolt with an upgrade date of 11/29/12 and today she is using her new Razr in white and kept her unlimited data.
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LOL and thats the exact same date on my Thunderbolt
 
kparks said:
LOL and thats the exact same date on my Thunderbolt
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Call back again. This time during the automated line say "Agent" and it will send you to an agent asap. Then ask to speak to a supervisor, the rep will want to know why so just be honest and tell them you need to have a supervisor use the "M2" upgrade on your 2nd line for an early upgrade. Most likely they will just ask the supervisor for you and process it. If they don't ask for the supervisor on duty.

If that doesn't work try again. it took me 3 CSR's and 2 supervisors before I got the right rep with the right supervisor to make it happen. Some reps just don't want to help, most do. Always be nice and don't get angry and yell at them. :)
 
Lightnspirit said:
Call back again. This time during the automated line say "Agent" and it will send you to an agent asap. Then ask to speak to a supervisor, the rep will want to know why so just be honest and tell them you need to have a supervisor use the "M2" upgrade on your 2nd line for an early upgrade. Most likely they will just ask the supervisor for you and process it. If they don't ask for the supervisor on duty.

If that doesn't work try again. it took me 3 CSR's and 2 supervisors before I got the right rep with the right supervisor to make it happen. Some reps just don't want to help, most do. Always be nice and don't get angry and yell at them. :)
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My problem is the dx upgrade is not till July next year does it matter or do I just tell them I want to use the tbolt upgrade on the x? Ok ima try again right after lunch
 
So what line did you upgrade to the SGS3 on? The Thunderbolt? If so that's ok and I would leave that. If the DX doesn't have an upgrade till 7/13 oh well, keep calling back till you get a rep that will get a supervisor to upgrade you. It's all about timing and getting a manager that cares. If you have to wait till 7/13 you will loose unlimited data if you upgrade on a discounted phone, or you will have to buy a full price phone to keep your current plan.
 
Lightnspirit said:
So what line did you upgrade to the SGS3 on? The Thunderbolt? If so that's ok and I would leave that. If the DX doesn't have an upgrade till 7/13 oh well, keep calling back till you get a rep that will get a supervisor to upgrade you. It's all about timing and getting a manager that cares. If you have to wait till 7/13 you will loose unlimited data if you upgrade on a discounted phone, or you will have to buy a full price phone to keep your current plan.
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We got three lines I used my sisters.. She said she was going to do it then said it will have to be at full price and her supervisor was 20min away wtf and they keep saying I have a upgrade but i used it on my s3 and got confirmation and everything what if I try to upgrade the same line 2 times?
 
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kparks said:
We got three lines I used my sisters.. She said she was going to do it then said it will have to be at full price and her supervisor was 20min away wtf and they keep saying I have a upgrade but i used it on my s3 and got confirmation and everything what if I try to upgrade the same line 2 times?
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lol 20mins away? Call again and speak to someone different. You can only use 1 upgrade per line, maybe they messed up and upgraded a line early and left yours with an upgrade or something. I'd call back and ask someone to explain what is going on and then go for the early upgrade for the DX lol.
 
Lightnspirit said:
lol 20mins away? Call again and speak to someone different. You can only use 1 upgrade per line, maybe they messed up and upgraded a line early and left yours with an upgrade or something. I'd call back and ask someone to explain what is going on and then go for the early upgrade for the DX lol.
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Yup 20 min I asked the girl where they at McDonalds hahaha I should of kept bugging her cuz it was obvious the supervisor didn't wanna talk
 
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I called and spoke with 2 different reps from Verizon today and both told me I will ABSOLUTELY keep my unlimited data since I pre ordered before the 28th. Even noted the response on my account. I also received an email with the response. I feel a lil better now.
 
gena34 said:
I called and spoke with 2 different reps from Verizon today and both told me I will ABSOLUTELY keep my unlimited data since I pre ordered before the 28th. Even noted the response on my account. I also received an email with the response. I feel a lil better now.
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Glad you feel better! I also have that email, confirmed so many times my head is about to spin off lol..
 
Can I upgrade at a corporate store? I have a line with an upgrade and wouldn't want to lose it if I could use it before the 28th to get a new phone at subsidized price and keep unlimited data.Next question I have a Rezound will the Galaxy 3 be worth it cause I will be taking a chance on a phone that nobody has even tried yet?
 
N4UPD said:
Can I upgrade at a corporate store? I have a line with an upgrade and wouldn't want to lose it if I could use it before the 28th to get a new phone at subsidized price and keep unlimited data.Next question I have a Rezound will the Galaxy 3 be worth it cause I will be taking a chance on a phone that nobody has even tried yet?
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If you have a upgrade available you should be able to use it at any place that sells Verizon phones. My daughter has the rezound and I think it is a great phone but with all the videos that I have watched of the ATT and sprint versions of the SGS3 their is no comparison. No matter what phone you have from Verizon right now the SGS3 is a big jump. This is the phone that will set the standard on how a phone should be for the next 6 months our so
 
jgmecarter said:
If you have a upgrade available you should be able to use it at any place that sells Verizon phones. My daughter has the rezound and I think it is a great phone but with all the videos that I have watched of the ATT and sprint versions of the SGS3 their is no comparison. No matter what phone you have from Verizon right now the SGS3 is a big jump. This is the phone that will set the standard on how a phone should be for the next 6 months our so
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I checked at the Costco kiosk, the guy said they weren't doing preorders, he said they would probably offer a nice accessory package, and would most likely have it on release day. Obviously after the 28th.
 
JRParsons said:
I checked at the Costco kiosk, the guy said they weren't doing preorders, he said they would probably offer a nice accessory package, and would most likely have it on release day. Obviously after the 28th.
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I am pretty sure that best buy is doing pre orders. if not go through Verizon. the question is is when Verizon or any other store carry the phone. Verizon keeps pushing the date to ship the phone back a day and there will be alot of people mad if Verizon our other stores get the Phone to sell to people before people get their pre ordered phone. if I was you I would just order from Verizon or best buy and call it done
 
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