Keypad volume too low on Droid 2
OK folks, my wife and I had Droid 1s, bought together as part of buy-one-get-one-free. Both our phones dialing keypads were loud and clear (touchtones). I had since upgraded to the D2 and from some point thereafter I noticed that the dialpad volume was severely muted. I thought I had created the problem myself with a downloaded volume locker tool or other volume control app. I did try Tech Support over the phone, but since I thought I might be partly to blame, I didn't push them hard when they couldn't resolve it.
Recently, my D2 started doing strange things like rebooting without warning and not responding to power button or slider and not waking up. I contacted support and they immediately suggested to replace it. I thought, "Great! That'll solve 2 problems at once and I'll have my dialpad volume back!"
Well, not so fast...the new phone ALSO has muted dialpad volume *right out of the box* and *after a factory reset* *with NO apps installed* other than those which come with the phone, *and not even activated yet!* Meanwhile, by comparison my wife's D1 STILL sounds LOUD when pressing the dialpad buttons. Also interesting is that the volume for her dialpad is directly connected to the "Media" volume and as I press the dialpad buttons repeatedly while I press the volume rocker on the side down or up, the volume of the dialpad button presses immediately get softer or louder. In fact, the dialpad volume of her D1 matches the volume of my D2 when her "Media" volume is at 5 clicks above silent *(which is 5 out of a possible 15 on volume levels - and including silent, 16 possible settings).
On the other hand, my D2's dialpad volume won't change at all when I press the volume rocker on the side of the phone up or down. Furthermore, the volume rocker DOESN'T display the "Media" volume on the D2 (like it does on my wife's) while in the dialpad screen but instead displays the "Ringer" volume. The ONLY thing the "Ringer" volume actually does while in the dialpad is completely turn off the sound once the "Ringer" volume is reduced to silent. So no matter what level the "Ringer" volume is on my D2, other than silent, the dialpad is the same muted "level 5". Meanwhile, the "Media" volume on my D2 is at FULL and the same holds true for ALL the volume settings on my D2.
So today I decided to stop by my trusty Phone Center Store and check out some of the demo phones to see just how crazy I really was. Much to my surprise, not only does the D2 have the muted dialpad "problem", but so does the R2D2, the Global, Pro AND the X! Next I tried ALL the other Android phones and found that they are loud and clear while on the dialpad! HTC Incredible - loud and clear, Fascinate...Vortex...Continuum....Ally...all loud and clear. So I am NOT crazy. I even summoned a technician and a sales rep who both tried to "fix the volume settings" on my phone but once they gave up and I demoed the phones on display, they were shocked.
I am going to contact Motorola tomorrow to get to the bottom of this. This is a potentially dangerous situation as I often dial the phone while it's in the cradle mounted to my windshield, and without actually taking my eyes off the road, with peripheral vision I can "see" the numbers I am pressing. Unfortunately unless I HEAR the response of the touchtone, I can't be sure the number press registered, so that FORCES ME to take my eyes off the road to visually confirm whether the number registered. The road noise in the car is loud enough to completely overshadow the button presses while even moving at a measly 15mph. By contrast my wife's phone can be heard at highway speeds!
If ANYONE has ANYTHING to contribute, please do. I have done all the troubleshooting that anyone in my place can, including hard resets, safe mode, and full out replacement, but to no avail. I am wondering if this is not a bug in the version of Android that the D2, R2D2, X, & Global share (aside from their other unique customizations to the OS such as Motoblur, HDMI controls, etc.). If anyone else out there can shed some light on this, I (and I am sure others including those in this thread) would greatly appreciate it.
Thanks.
