Please don't read this as confrontational...just another POV...but I don't understand how someone will root a phone, throw all different kinds of ROMs on there, and then complain about the phone.
I came from a D1, rooted the hell out of it and enjoyed it. When I upgraded to my Bionic, I liked the UX enough to keep stock on it until I felt the need to root...or just got bored with it. Hasn't happened yet, still stock...and I am one of those with 0-complaints about the phone overall and I have never had to return/exchange for another one. I really, REALLY love this phone. Very excited about it even today and not wavering when I see phones like the RAZR come out right after it.
I can see that there may be a defective phone that will need to be exchanged every once in a while. It happens. Factory dud. However, if one person is HAVING to exchange a Bionic 3, 4, 5x...then that seems more than just bad coincidence. It seems like you're putting too much in the punch bowl when it may have tasted just fine. I agree...it would SUCK if I had a phone and needed to exchange it 4 or 5 times, but I think that if that was the case and it was the PHONE'S fault, then the problem would be much, much more widespread...to even those who don't root.
I support rooting. Loved it on my D1.
But I think that if you go in, tamper with the device to root, throw in someone else's code/OS into the device, there are GOING to be hiccups...and I don't know that I, in good conscious, blame the device itself for the multitude of exchanges that IT'S not necessarily making you go through...but you yourself are making you go through.
Again, this is non-confrontational...it's just that it seemed the blame was aimed at the wrong recipient.
I think we all know Moto isn't "trying to lose customers." They released a product...but you're complaining not of the product they gave you, but the product you turned it into......no?
- HP