plosbornjr
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- Oct 8, 2010
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Hi to everyone. I will apologize for the length of this, but I'm assuming a fair amount of people have had similar experiences and have switched from At&t to Verizon.
I've done some research this week and had a few experiences with At&t this week that have helped me make the decision to switch from my iPhone AND At&t to the Droidx and Verizon. I will be relocating to Denver from Eastern, PA. I currently spent a great deal of time in PA, NJ, and NY where the coverage is excellent. My relocation is for a new position in which I will be traveling through 12 states in the Northwest US.
I've tried to determine which carrier has better coverage in my new area (At&t vs Verizon) and it looks like Verizon is more extensive. At this point I called Att to ask if they could provide me with a map that showed how extensive their 3g coverage was in the NW. I also explained that I was a 12 yr customer and was thinking of switching b/c of my new position. You would think that they would be willing to do a little extra to retain my business. Btw, I also informed them that if I were to stay, I would be upgrading my plan to unlimited voice and data (yes, I am grandfathered, as I have had unlimited date for 6yrs). They were unwilling to help me at all nor could the provide a map. I explained that 3g coverage was going to be one of the factors in my decision. I was thoroughly frustrated with the lack of care. The story gets worse...
On thursday, I decided to delete my MobilMe account which they charge a ridiculous $100 for. I let my account expire b/c I didn't see the value in the service. Upon deleting my MobilMe account, All 200 of my contacts were deleted. Frustrated at another issue, I called my local store hoping they could put me in contact with some sort of regional sales rep for business accounts. After a lot of persuation on my part, the guy finally offered to call one for me. He called me back 5 minutes later and informed that the rep said my best option was to call business customer care. This was the same department that couln'd provide me with a map 2 days earlier to retain my business. As I spoke to the guy from the store, I thanked him for helping me make my decision final and that I would be going with Verizon. He had nothing to say, and wouldn't even go the extra inch to keep my business. I look forward to purchasing the Droidx in the next few weeks.
Again, sorry for rambling, but I just had to share and vent...
I've done some research this week and had a few experiences with At&t this week that have helped me make the decision to switch from my iPhone AND At&t to the Droidx and Verizon. I will be relocating to Denver from Eastern, PA. I currently spent a great deal of time in PA, NJ, and NY where the coverage is excellent. My relocation is for a new position in which I will be traveling through 12 states in the Northwest US.
I've tried to determine which carrier has better coverage in my new area (At&t vs Verizon) and it looks like Verizon is more extensive. At this point I called Att to ask if they could provide me with a map that showed how extensive their 3g coverage was in the NW. I also explained that I was a 12 yr customer and was thinking of switching b/c of my new position. You would think that they would be willing to do a little extra to retain my business. Btw, I also informed them that if I were to stay, I would be upgrading my plan to unlimited voice and data (yes, I am grandfathered, as I have had unlimited date for 6yrs). They were unwilling to help me at all nor could the provide a map. I explained that 3g coverage was going to be one of the factors in my decision. I was thoroughly frustrated with the lack of care. The story gets worse...
On thursday, I decided to delete my MobilMe account which they charge a ridiculous $100 for. I let my account expire b/c I didn't see the value in the service. Upon deleting my MobilMe account, All 200 of my contacts were deleted. Frustrated at another issue, I called my local store hoping they could put me in contact with some sort of regional sales rep for business accounts. After a lot of persuation on my part, the guy finally offered to call one for me. He called me back 5 minutes later and informed that the rep said my best option was to call business customer care. This was the same department that couln'd provide me with a map 2 days earlier to retain my business. As I spoke to the guy from the store, I thanked him for helping me make my decision final and that I would be going with Verizon. He had nothing to say, and wouldn't even go the extra inch to keep my business. I look forward to purchasing the Droidx in the next few weeks.
Again, sorry for rambling, but I just had to share and vent...
