Please hold for a Verizon Wireless sales representative to assist you with your order.  Thank you for your patience.
 You are now chatting with 'Miriam'
 Miriam: Hello. Thank you for visiting our chat service.  May I help you with your order today?
 chad: hello, I am debating on upgrading to a Razr what type of discount can verizon offer me?
 Miriam: I'll be more than happy to assist you with your questions. The price of the Razr with a 2-yr contract will be discounted.
 chad: I can get it at other online shops for $229 and less.
 Miriam: I understand you feel the device is expensive. Purchasing from a 3rd party vendor will result in signing to contracts.
 chad: what do you mean signing?  
 Miriam: There will be 2 contact agreements. One with Verizon and another with the 3rd party vendor.
 chad: yeah the 3rd party vendor just states I keep the phone activated for 90 days, no biggie...
 chad: unless the  phone drops data and becomes unusable then that shouldn't be a  problem..  Has there been any connection issues reported with this  phone?
 Miriam: 
No,  there hasn't been any issues with connection. It's a 4g device which  also works on the 3g network. If you're not wanting insurance please be  sure to buy a case for extra protection.
 chad: insurance is also cheaper 3rd party....
 chad: no issues what so ever?
 chad: 
http://www.droidforums.net/forum/droid-razr/192678-getting-so-frustrated-drops.html   <---- (link to this topic)
 chad: read that
 Miriam: I'm unable to access that information. Would you like to order the device online now?
 chad: I believe after my contracts expire this time around I will be switching to sprint.
 chad: I have been with Verizon many years and $299 for a phone is pathetic
 Miriam: I  understand you feel the prices are expensive. As a sales rep I'm unable  to change the prices. I want you to get the best deal possible. 
 chad: your supervisor can...
 Miriam: Neither  my supervisor or anyone in my department has the power to change  prices. However, I can give you the number to Customer Care and they'll  possibly work something out. How does this sound?
 chad: nah, I will keep my 2 yr old device.  and when the contract is up on my other lines we will be moving on.
 Miriam: May I assist you with anything else?
 chad: just read  that link when you get a chance, I cannot believe you flat out lied  about not having connection issues just to make a sale.
 chad: there are known issues 
 Miriam: I  apologize you feel that I've lied to you. 
There aren't any alerts about  the connection with the Razr. May I assist you with anything else  tonight?
(long break)
Miriam: Hi, I'm just checking in, how is everything going?
 chad: sorry was browsing Sprint's website..