Delayed voicemail notifications on my Pixel

[Chris.Nelson]

I have a Google Pixel with an unlocked boot loader but not currently rooted. I'm on Verizon and running Android 8.1.0. When I get a new voice mail it takes hours before the phone notifies me. If I'm expecting a call and poll by opening the phone app and switching to the VM tab I see the pending voice mail. Otherwise, the notification shows up in the evening, hours after the call. I spent quite a long time chatting with a Verizon support technician without resolving the issue. Is anyone else having this problem? Is there a solution?

 

[me just sayin]

you tried wiping the system cache.

How To Clear Cache On Google Pixel And Pixel XL - Recomhub

 

[Chris.Nelson]

Thanks. That's a great idea but those directions don't work. They really can't have ever been right because the Pixel doesn't _have_ a Home button.

Clear App Cache - Pixel / Pixel XL, Phone by Google | Verizon Wireless is also wrong but close enough to figure it out. I cleared the phone app cache and will test again.

 

[me just sayin]

Thanks. That's a great idea but those directions don't work. They really can't have ever been right because the Pixel doesn't _have_ a Home button.

just read the instructions myself. took for granted that it was right. sorry about that. just looked at several different sites and they all say press home button within the instructions. then I ran a cross a bunch of other sites that says wiping cache can no longer be done with the pixel. It can be confusing at times.

anyway go to your phone app and delete the app cache there

 

[Chris.Nelson]

Clearing the cache for the phone app didn't help. :-( Cleared cache, had my wife leave a VM, no notification, wait a few minutes, open Phone app, go to VM tab, immediate notification of a new VM. Clear again and reboot. Still no improvement.

 

[me just sayin]

Clearing the cache for the phone app didn't help. :-( Cleared cache, had my wife leave a VM, no notification, wait a few minutes, open Phone app, go to VM tab, immediate notification of a new VM. Clear again and reboot. Still no improvement.

sorry, just realized I asked you to do something you already done. are you using visual voicemail? if so, check and see if notifications are turned on there. also, maybe try another voicemail app from the play store and see if it works.

 

[Chris.Nelson]

A new voice mail app didn't help.

Just for grins, I navigated to the Phone app's notification configuration to verify it was correct. There is a switch for the Notification Dot (enabled). The rest (including Voicemails) are on appear greyed out so I couldn't turn them off if I wanted to. Except when I touch the label, it opens a set of switches including Vibrate, Blink light, and Override Do Not Disturb. The last was off and I wonder if there isn't some bad interaction between WearOS (which suppresses notifications if the phone can see my watch) and VM. I turned on the Override and will try again.

 

[me just sayin]

are notifications appearing in a timely fashion on your watch?

 

[Sajo]

What do you mean by interference between watch & phone? Do you have "Silence phone while wearing watch" enabled in the Wear OS app?

Sent from my XT1650 using Tapatalk

 

[Chris.Nelson]

are notifications appearing in a timely fashion on your watch?

I haven't been wearing my watch a lot lately but when I did/do, it gets other notifications but since even the phone doesn't notify of new VM, the watch doesn't either.

 

[Chris.Nelson]

A new voice mail app didn't help.

Just for grins, I navigated to the Phone app's notification configuration to verify it was correct. There is a switch for the Notification Dot (enabled). The rest (including Voicemails) are on appear greyed out so I couldn't turn them off if I wanted to. Except when I touch the label, it opens a set of switches including Vibrate, Blink light, and Override Do Not Disturb. The last was off and I wonder if there isn't some bad interaction between WearOS (which suppresses notifications if the phone can see my watch) and VM. I turned on the Override and will try again.

That didn't help, either.

 

[Chris.Nelson]

What do you mean by interference between watch & phone? Do you have "Silence phone while wearing watch" enabled in the Wear OS app?

Sent from my XT1650 using Tapatalk

I did but I have since disabled it.

 

[Sajo]

It's possible that you have an app / apps and / or app Settings interfering with the stock Verizon Voice Mail app. I'm not sure if the Pixel phones have a Safe Mode option, but if they do you could boot into Safe Mode > have someone call & leave you a voicemail and see if you are notified instantly.

Sent from my XT1650 using Tapatalk

 

[me just sayin]

was just doing a bit of research and it look like a lot of users is having the same problem. one solution that seems to help some (not all)

From where you make calls tap the three dots to the right of the search bar, tap settings, tap voicemail, turn visual voicemail on then back off